Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***r
Opens well
F***e
just received, no flaws found
M***e
i was looking where to find online, so now i’m really grateful to the seller
D***l
looking forward to ordering from here again. loved the quality of
A***n
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
D***d
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
M***k
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
M***w
the quality of is astounding
A***n
everything’s fine
Customer
The test was successful))
H***y
looks beautiful, the condition is perfect
D***a
Good opener
M***e
i really liked , it’s better than i hoped
M***e
very satisfied with the purchase! excellent goods!
S***a
this store offers best deals in the world i guess. gotta love the seller, it’s always fun and productive to have a chat
M***w
recieved today, it’s so nice! thank you so much
A***v
The opener is super.
T***r
Both delivery and quality are astonishing. Exactly what I’ve been looking for.
M***w
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
S***a
Thanks for the goods. It’s perfect!
F***e
nicely made!
K***e
the delivery was very fast, faster than expected, very good! Very pleased with the term!
R***r
Everything is fine. thank you.
S***n
Seems to be in good order, yet to try and need more time to know if it really is stainless steel.
F***k
everything is good! Thank you!
9***r
Issued an order in Chinese new year, the store began processing immediately after the holidays. As a result, they delivered in 11 days to Moscow post office. The knife itself is simply otpad-it is convenient to handle, Universal (it fits to banks with different thickness of the edge of the sunset), and cuts the covers as well presented. How durable and reliable the cutting element will show time, but at the moment the thing is recommended for purchase.
H***y
Everything very well made and very well designed. recommend!
S***n
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
C***y
Even if it’s not the cheapest online, I recommend buying anyway. The quality is astonishing!
K***e
discount is the best offer in this webstore
T***s
Compared with other offers. This store has the best deals!
D***d
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
M***e
Highly recommend this ! + reliable store!!
M***w
Thanks for the work, everything came in good quality, I’ll rate 5 stars.
Customer
I received the parcel. The goods are very satisfied, for which Thank you very much.
W***m
Product is super! Thank you very much!
A***a
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
M***e
Free shipping is everything. I’m glad I didn’t have to pay extra. Thanks to the store for this !
A***v
Product quality, came quickly, I recommend the store
A***v
February 13 ordered, 25 received. Delivery sdek. I order not the first time-quality at altitude.
O***F
Perfectly opens, though I tried only on the carcass
R***v
All OK. Recommend.
K***v
Opens canned food Super