Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected] Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected] Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
T***s
Fast shipping, quality is excellent!!!
F***k
Thanks to the store! very beautiful and fast delivery! super!
A***r
love this item, everything as described, thx
A***a
I’ve always wondered here can I buy ! thanks to this store!
O***a
Everything works. Delivery fast
M***k
great quality! just perfect!
A***n
great service, top quality of
D***d
best i bought online so far
T***m
i was looking where to find online, so now i’m really grateful to the seller
H***y
deserves 5 stars!
M***a
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
A***a
Ribbon is happy. The friend was afraid that she might be low-power, but for succulents it was just right. I left the lamp for a long time, and eventually I noticed that the succulents began to react to the light (stretch, the leaves take a different position). Garnet near in principle, too, feels good. I took waterproof, and just when I photographed, spilled water on it) works. Also I liked that the tape is something covered, which creates additional protection. With prolonged work, the tape does not heat up very much, and the plants do not heat at all, even when it is almost close to them, this is also a plus. I did not communicate with the store, and there was no reason. The order came after a month.
P***v
Very bright purple color. LEDs are heated, not much, but if you put in winter under the glass cap on the balcony, then the constant plus temperature will be provided. It sticks well if you skim the surface. On the button, the indicator lights up when you turn on the tape. When the tape is off, and the LED is not on. Not a very useful function. Better if it was the other way around. Shipping the day after purchase. Delivery is faster than the scheduled deadline.
Customer
really bright!!!
A***s
estoy feliz. exelente calidad
A***a
just wait and see, you won’t be disappointed 🙂 quality of just super!
A***a
Product is super! Thank you very much!
O***a
I like this product! Shipping is very fast! Quality super!
L***a
Glad I managed to get online – won’t have to go to anywhere
F***v
It came to the city of Dnepr in exactly 3 weeks, on the mist Express. Don’t know exact power etc. But the flowers for the evening of the backlight 3-4 hours change the direction of the stems, stretch to the light (asparagus, very receptive to the soft and supple PLE) I enclose the photo, the review on Yu tub was poured. The touch button works well, if you do not touch the hand on and off, and stay in front of you starts to turn off or turn on harder (you can adjust the brightness))) There is a mode of slow fading-inciting on a constant basis, like a garland. Arrived exactly what I ordered. From above, waterproof as in resin or soft transparent glue. I counted personally in a meter of 60 LEDs.
I***n
Everything is fine. Delivery to Perm 2 weeks. Everything came safe and sound. Already hung. Fire!
M***n
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
S***e
nothing is missing. quality optimal. arrived within terms.
N***e
Fast delivery
A***r
The best thing about this item is its undeniably high quality
A***r
quality + very very fast shipping! excellent store!!
R***l
It’s safe to say it’s the cheapest online. The store is my hero!
M***w
Perfect! was delivered very fast. The quality is good. Thank you! I’m very satisfied!
T***r
very satisfied with the product. i recommend
E***n
the seller undoubdetly did his best. savings for didn’t go in vain, the product is more than fine
B***n
High quality product. Color is great! Product arrived in time!
Customer
Hang on to yaskravo. Shchodo Roslin is an important skazati. Without a picnic-definitely mountainous. Ale Schob is growing up and buyalo, then, napyno, it’s all the same.
R***r
I received the goods. It’s like the description. Packing whole. Each tape in its package. As will affect the plants will not write off, as I will check. It burns quite brightly, even in daylight. It came even faster than promised. Seller recommend. At this stage I put a firm 5. I did not communicate with the store. Thank you to the seller for the fast delivery.
S***y
It’s OK. Shipping standard. Soft packaging, works, and then we’ll see.
R***t
The store offers the cheapest online. Nice buy!
V***a
gorgeous , thanks!
M***w
Even when it’s not discounted, represents the perfect value for money
A***a
I liked everything, it burns brightly, the cord is dense, reliable, the touch button, on the tape on the back there is an adhesive tape. As a sticker, I’ll add another photo.
O***a
It’s okay. Corresponds to the description. Delivery is quite fast.
M***e
Very well made !
J***r
I am really thankful to the store for setting such a good price for
A***a
so cool , thanks!
O***r
Low priced like this is the reason why I switched to online stores. Thanks!
I***i
Thank you, I liked everything, the brightness is adjustable, turns on and off, as in the description, I recommend to buy
E***r
Very good LEDS
S***n
super good and thanks for free shipping.
E***n
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
A***r
is worth its price. can recommend it without hesitation
M***e
With such a discount, is just what i was looking for
M***e
that’s a bargain! looks perfectly
S***e
Everything is fine, delivery fast, quality on top
T***a
Quickly came the goods, works, sticks to the double-sided tape, which is already on the diode, power through the phone charging from the network, the color is bright enough and beautiful,, How many hips are useful for flowers, check, previously did not use illumination for flowers