Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
C***h
Am satisfied. The description is correct that color spectrum aptly shown.
A***v
Works, arrived quickly, did not communicate with the seller. I recommend it.
A***a
The quality is good, it shines bright enough.
A***n
Shines well. Glue holds. The button can adjust the power glow. Maximum 5 watts. The charger from 1A is heated, you need more powerful, it works not one hour, but for hours. There is one minus: does not remember the last state, i.e. If you turn it off through a smart socket, then it will not turn on, be sure to pass with your hand
K***v
The length corresponds to. Consumption for the entire length of 1.5-1.6a.
l***g
I recommend, everything works, delivery to Kharkov in a month
F***n
Shines, otherwise I haven’t used it yet.
a***a
The goods arrived quickly, well packed, as the picture and description. I am very satisfied with the purchase. The seller Thank you.
R***l
Excellent full spectrum phytolamp. I recommend it.
R***k
All good. To bring a yaskrao. Glory Ukrainy💛💙
Z***v
Came in a month, packed well. Plants react well, reach for it and grow better, in a special winter, when the day is short-I turn it on at night. I just don’t know how it affects people-after a few minutes my eyes hurt-so I leave the room when I turn on. Copes with the main task-so you can recommend it.
s***s
Ordered 3 meters Parcel to Orenburg in 21 days Track was tracked
V***o
It’s all great. Delivery is fast, the track number was tracked at all stages. The packaging is good. The product performs its declared functions. Thank you seller, 5 stars. I recommend everyone!!! All perfectly. Delivery is fast, track number was tracked at all stages. The packaging is good. The product performs its declared functions. Thank you seller, 5 stars. Recomend for everyone!!!
4***r
LED phytolamp arrived 18 days ahead of schedule!! Packed in two bags. One with pimps. Came the whole whole, not crumpled. LED strip is wound on a reel, wiring with a USB connector. Works, all diodes are whole. The light corresponds to the picture. Thank you very much to the seller, I am very satisfied.
l***e
I order not my first orchidees grow by leaps and bounds.
5***r
I love the color is too beautiful and for the price it is really very good quality. I even discovered that we could adjust the brightness in short I love
E***a
The length is the same, and how it is for seedlings remains to be seen