Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
J***c
Not tested yet
K***a
It’s perfect, I think and also it’s better from normal book light. Fast delivery! Thanks seller
E***i
OK
S***s
It’s very pretty and accurate, it’s just delicate, it’s very easy, but it’s excellent.
E***o
I loved it, it really has good lighting (of course also with good batteries). I arrived earlier than expected and just as I expected 10/10
Customer
Quite convenient on the road. Thank you!
C***s
I absolutely love this light. So glad I bought it. Definitely better than those clip-on lights!
M***w
Nice size, works great. I take it in my purse everywhere and need to get a second to keep by my bedside.
H***y
A good lamp, comfortable and bright. Everything corresponds to the description
S***a
This perfectly met the needs of my husband who prefers to hold a book rather than a e-book!
l***r
Works really well.
M***a
Very convenient
D***s
Good product, it would be better if it were rechargeable but it sanctions perfectly for night reading.
Customer
Kokybiškas, galima skaityti, šviečia gerai, bet man nelabai pasiteisino, nes mėgstu skaityti gulėdama.
C***y
I got this for my husband who likes to read if he wakes up in the night, but doesn’t want to turn on the light and disturb me. He uses it often and is very pleased with it.
R***t
I like it. You can adjust the light level; it lasts a long time before needing to charge it. It took a little getting used to as far as moving it from page to page, but I like it better than any I’ve used.
K***e
Spectacular! It’s going super good!!! I’m delighted!
M***y
I just got my order, have it between my paperback book, and love it! Plus only three AAA batteries! They also threw in a cloth case for free!
L***a
I had one of those reading light that fliped up like a lamp and used the button batteries. Well, that was a pain to get the page illuminated correctly and to install the batteries when they went dead. But this one illuminates the pages uniformly and you don’t have to worry about changing the batteries because you can charge it with its micro USB socket.
E***n
On our format books size A5 almost does not reach. Literally missing 5mm wide and height. I did not communicate with the store. For night reading books all the same it is better to buy a backlight of another format. For example, a bulb with a clip. The parcel went very long.
A***r
Perfect! Gives off a LITTLE bit of a glow around the edges, but otherwise, it’s perfectly convenient and doesn’t keep my fiancee up at all. It’s easy to use, too.
A***a
I love this thing. Works great, bright light, holds a charge good long time, the choice of brightness settings is pretty nice, as is the little sleeve/bag it comes with. Fits mass-market paperbacks just about perfectly, my only complaint is that I can’t find a bigger version for my bigger books. I can still use this one on them, but not nearly as comfortable. Apart from that, great purchase.
C***r
Sooo u need 3 small batteries for it to work but it’s so goooood
N***v
Good shining. Need 3 mesinchie batteries
F***f
Thing, now I’m gonna look at Kim tahen’s pictures under the best light.
A***a
This is delicious! It shines very well, even if the book is more than the thing itself is clearly visible, the store very quickly sent the order, literally came in 11 days to Moscow. Need three AAA (Pinky) batteries.
V***m
The light is good. One can adjust it to be very bright or low light. The magnifying is minimal when holding the device near the page, or great when holding it farther above the print. The only negative is that one must hold the magnifier. Holding the book, magazine or newspaper with one hand and the magnifier with the other makes ones’ hand, arm and even shoulder tired. But I can think of no way to remedy this. I read sitting in an easy chair or in bed. If sitting at a table perhaps one could prop the magnifier above the page, but sitting at a table is not a comfortable, restful place to relax and read. All considerations, the device is wonderful!
N***z
Perfect to read when I have nothing or little light, it works with 3 AAA batteries.
S***n
My favorite book light! Three brightness settings, easy to hold with a thumb grip. Very neat that it comes in its own soft bag – I keep the charging cable in their as well as the light so my cats won’t step on it during the day. It I a smaller light, which I knew based on product dimensions, but I read a large paperback edition of War and Peace and the book light definitely illuminates enough for large books. The clip that attaches to the top helps make it more hands-free if needed.
M***e
I used this during evening services in Christian Orthodox Lent when everything is dark except for a few candles near the icons at the front. It seemed to compare in output to the several Kindles I saw near me. I love how the whole page is lit rather than having to adjust a clip-on. Much less distracting to others than a standard book light. Also, easier to handle when turning pages than unclipping a book light. (I’ve dropped many a book light.)
A***r
Good illumination. Delivery was fast. Thank you!
F***k
Great for reading at night – even if the hubby doesn’t love the extra light in the room 🙂 3 brightness settings are nice.
V***l
Fast delivery, recommended
W***m
Plastic screen, odorless, batteries need to be bought separately. Convenient for reading. I`m fully satisfied with this purchase!
Customer
Excellent product just like that. Image
A***r
Orders arrived parcel really well protect very satisfied
T***s
This is a fantastic light wedge all the little features add up a well thought out useful product for reading paperback books in low light or in bed. I sustained a neck injury in a car accident and could no longer read in bed at night. This light wedge enabled me is to sit in bed In the proper position for my neck.
It’s rechargeable ( I still added batteries); has a clip you more to the top of the light bar to stabilize the light on the book, has several levels of light to chose from, and a hand/ thumb holding area at the bottom of the device. It takes a little learning curve to get used to turning the pages and moving the light wedge. I hope they make a larger model for books bigger than a paperback.
M***w
I like how it makes the page glow instead of having a hanging light above your book which is more noticeable in a room you wish to keep dark where others might be sleeping. A couple of things I was curious about… First, off I thought I might be able to place the panel behind the page I was reading so that it would glow thru essentially, but that did not work the best. You really need to place the panel ON TOP of the page you’re reading.
But the good thing is you really don’t need to flip the panel from left to the right page, I found that keeping the panel on the right side it would still provide sufficient lighting to the left side. So you don’t have to move the panel as much. And for larger books, the panel may not cover the entire page but the lighting fans out so it will adequately illuminate the entire page so I found the size of the panel to be just fine. I really like this light 🙂
S***a
It looks great! Delighted to finally be able to use this LED plate, works perfectly
J***y
Shines well, the idea is cool, very nice to read in the dark.
S***e
Need to buy 3 AAA batteries. The frame is made of plastic, not glass, illuminates the page well, but does not increase. Those who read at night, without interfering with others-the very thing.
A***e
Good product, a little small for the size of books I read, but perfectly functional
N***v
Ideya class, the mother is not stupid. To play Super, read comfortably and in the dark, rozmir to go to the books. For the reading of books on children, or on the road, I’ll read the class of children (putting in the book and ready). The fact of the box came the troves of the rumbles, on the slope of the Ministry of Art. At a time on the same chitannya is not very good.
V***a
the piece is cracked and very useful, but I take one point for not closing the battery compartment cover until the end.
L***a
Received. Thank You Very Much. Beautiful and not expensive .
E***n
This is lightweight and easy to handle. You will have to hold it in one hand, but for something being read on a table or desk, it’s perfect. We bought it for my mom to use when she’s working at her desk. The lights are bright and easy to dim. I like that it’s not made of flimsy material. I thought the email from the manufacturer was a nice touch. It is smaller than I originally thought, but I don’t think I read it carefully enough.
S***a
This is really good for reading when it is dark. The packing wasn’t good, so there is a little scratch but I really like it! Thanks 🙂
B****e
The item works perfectly, but the plastic is really scratched
R***l
Perfect replacement for my old one that got scratched up with use. This one is better and provides choices.
A***r
Very cool gadget for the night reading. Light is quite strong, but it doesn`t blind my eyes. Very convenient to use! Highly recommend!
S***a
It arrived in good condition, I was hoping it would be a little bigger by the image, but its size is fine and enough to illuminate the whole sheet. Its light is powerful, so it will be perfect for reading at night. It arrived quickly. Recommended.
K***y
The parcel came well packed and in perfect condition. Thank you. It`s a gift for my sister, she loves reading!
J***s
Excellent! Arrived on time as promised. Better than the book light it replaced. Recommend it to everyone. Don’t wait, get one now!
J***o
Like product, works fine but the size does not match the paper A4. .. 🙁
A***r
it can be very useful for people who likes evening and night reading. You can take it and read everywhere, even during a trip on communication like train or bus. It don’t fit to every size of books, but it’s not a big problem.
A***n
I thought the panel would be bigger, but I’m happy it’s on the smaller side and handy. I had to insert batteries. Works perfectly!
S***n
I`m this fan of reading, it`s a gadget for me! I love this device, now I can read lying in bed and not spoil my eyes!
E***h
Adore this led reader. Thanks to the store!
M***a
Reader arrived ahead of time. Quality is excellent!
h***r
I was worried about it without anything. I am satisfied for the price. I hope you don’t…
Customer
Cute
L***t
It came for a Week 3 in Minsk. I was afraid that the broken one would come, but the backlight came whole. There are small scratches, but this does not interfere in operation. It shines bright.
M***r
Really well shines at night and can be read
Customer
Love to read with these! Lights up the page well. Can’t beat the price
D***v
Good thing d/reading books. Delivery, really, long…
Customer
A very good product, normal size. My daughter delighted with her color and model, comes fast and as in the description
만***이
I like it
E***g
Received and it was cracked on the corner.
B***z
Perfect very fast delivery very stable
b***i
good
L***z
Came perfectly intact! No scratches or cracks so I’m super excited to use it cus I’m never not reading and this’ll be easier when I dont wanna read with all my lights blinding me 🙂 Using one of my mangas as an example of the size it fits! (^_^)/ Manga is called j@ck@$$! (bl) by the way for those who wanna know
s***d
So the only complaint I have is the packaging the box was put in a bag with no cushion so the corner of the panel is broke off but it’s the tip so it still works and it picks up finger prints and stuff if you have anything on your hands very easy but overall it seems to work great
K***m
great
Customer
Sent as pretty fast. It’s for gift by having protective plastic I haven’t been able to check well whether the, reading is clear or diffuse.
a***r
It has a few small knicks and scratches, not a problem for me but something to consider.
K***r
It’s a class to play, Garno you can see a book in the dark
A***.
It came quickly, under three batteries, until I checked. I’m happy, thank you.
Customer
Very happy with my purchase, it came in excellent condition.