Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***r
The dress is very beautiful and qualitatively sewn. it’s sad that it was wrong with the size. I ordered XXL.))) I will have to order another size.
M***a
The dress is beautiful. I’ll order more. Material is heavy
W***m
I love this… arrived in really good condition! No defects! Thanks!
C***a
Worth! Good fit! All lined! Beautiful dress!
M***e
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
S***a
very satisfied with the purchase! excellent goods!
M***m
The dress is excellent, the size corresponds to reality, thanks to the store for the fast delivery.
K***n
it’s safe to say exceeded my expectations
M***w
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Customer
Very good quality and nice fabric.
T***s
well costs every single cent i paid. fine and cool
M***e
The store is just the best. thanks for
M***a
Cute dress, the size is the same. Only the waist is overstated, unfortunately.
A***o
No belt, background beige is not white, red spots, very electrified
K***y
as described! Super Quality! Recommend!
A***e
After a long search I can safely say it’s the best price for out of all the other options.
M***a
With such a good price for I’m not surprised that it seems to be bought so often
O***a
The dress is cute, but on og-90 cm (75C) it was necessary to take a better size L. I want more freedom in the chest. The store umnichka, I forgot to confirm receipt, he independently extended the protection. Thank you.
V***a
Everything is ok, thanks for
A***r
Very beautiful! Arrived well packed and protected. Thanks!
M***m
Very nice dress, good quality. I’m 1,67m, 87/70/94, size M fits very good. Never expected such a good product! Strongly recommend the store!
M***w
makes a nice gift, glad i bought it
M***k
Thanks a lot!! All is OK!
M***e
Met all my expectations, thanks!
T***n
Excellent dress, the size approached perfectly. The only thing that is electrified is, but it’s fix.
Customer
Super) thanks to the store))) I recommend to everyone.
O***k
A beautiful dress, the size matches, the sleeve is short, but I will make it out of the cuff belt, it will be even more beautiful.
S***m
The dress is chic, the size corresponds to the description of the size grid, very fast delivery to the USA. I recommend the store and his product! Thank you so much!
A***a
was packed very well. very cool… came fast. recommend.
D***k
Amazing quality and fast shipping
Customer
Very handsome. Fits perfectly
O***r
Good quality fabric. The seams are even. The size just did not guess. Will have to change
E***h
Thanks for the work, everything came in good quality, I’ll rate 5 stars.
Ю***а
I ordered the second dress for my mother, in the photo size XL, my parameters 102-75-103 came up perfectly, my mother also approached the size of the larger, we have a big
G***e
Very fast shipping, good quality! Thank you!
A***a
Placing such a great item for sale is awesome. Waiting for my delivery to come!
H***y
great service, top quality of
O***r
It’s already my second order in this store. Thanks again!
L***a
Fast shipping, quality is excellent!!!
S***a
Very beautiful product! Quality superb!! Would recommend to everybody!
R***t
Just as described. I’m satisfied.
A***r
arrived as was promised. quality worthy, much better than expected. Thanks
L***m
that’s a bargain! looks perfectly
Customer
Excellent dress, good quality, the color is pleasant, the size L on the parameters of og-97, ot-80 and the growth of 174 came up perfectly, the waist is is is is
E***n
Fast and safe delivery. Great material. Recommend this product! thanks!
S***e
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
K***e
awesome , i recommend!
F***e
I can surely say it’s the best price for for both online and offline stores
M***y
This store asks the lowest price for , thanks to the seller
F***k
For a brand new the price is really modest. Surely recommend
J***n
Size ok Long, cut
A***a
The dress is excellent, on the lining.