Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
И***а
The order came quickly. the goods as in the description. the quality is good. thank you!
V***o
I have received one size smaller than ordered, but the store has explained to me how to do the devolution, the product is very good, already had one before and very happy with it.
B***r
182 height, weight 85 4XL size fit well! It’s very good for the price!
R***f
I was a bit anxious (being on the wrong side of Chinese measurements before) but this coat fits perfectly. The material is smooth and soft and might even stop a light rain. The hood is pretty large but I have the custom to walk with a cap so that will word itself out.
A***a
The jacket was taken by a teenager. On height 180-size XL.
T***a
A good jacket is not a blotter, I want a little bit of it, I want a little bit of it, a little bit of it
Customer
I bought it for the second time. It’s a great product. I strongly recommend it. Pay attention to your size, don’t buy too small or too big.
Customer
I have arrived.
J***a
Really good quality I’m impressed, I am 175cm tall and the 3XL fits perfect, the hood is a little too big though
m***a
very shiny, only for warm weather. I expected it to be thickened
J***z
It’s more of a windbreaker I mean the material is very similar, I don’t stay as I expected but I guess you have to get used to it, otherwise the product came impeccable
c***c
Good Article, elegant and informal, very satiesfecho, good fabric does not act for very cold days but for autumn or days of little rain
L***a
Fast shipping with track. Packed well. Hood is not adjustable, Cuff also. Thick fabric impregnated, inside thin synthetic lining. My husband took as a gift.
M***a
I had already bought this raincoat and I loved it, despite being my husband’s, I wore it, so I decided to buy one for myself, it looks very good for women, I recommend it. Great, and the seller too.
R***N
I love a trench-coat with a real hood and beautiful finishes.
J***S
Short sleeves
Customer
My son likes it
A***v
Order a bigger size to was oversayz! As well as excellent, all is super! Thank you!!
a***r
it’s fine. doesn’t fit
F***s
It is the same as the image only it took a long time my package but that is the problem of chazki agency
F***e
Fits like a glove, quality is much better than I thought it would be. very nice and comfortable jacket
B***a
Perfect delivery. Product of excellent quality. I recommend it.
Customer
I like it
6***r
Thank you for receiving it well. It’s thinner than I expected, more like a windbreaker, not the feeling of a coat. Please consider before purchasing. The fabric itself is a bit poor, but it’s okay for the price. Have a good day.
Customer
Great coat. Not recommend for very cold because is a thin coat, but that was expected. Quality coat is even better than I expected, and is same as photos.
J***p
Super-fast delivery! Ten days before the declared time! Very satisfied! Quality grade! On the height of 170 cm and weight 60 kg ideally sat
A***x
Good coat, the seller sent the size exactly as he promised
Customer
Very satisfied with the purchase, I recommend the seller as responsible. Thanks for the fast delivery and half-time emotional pleasure!
Customer
It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily. It is a winter clothes that can be worn easily.
o***r
great
M***o
Garment of superb quality and finish as the description and measurement chart.
R***r
Super The fabric is very beautiful and the cut very well the size as indicated I loved
A***v
At the height of 181 came up perfectly 4XL, I really liked the quality and shape and style, thanks to the huge store.
J***a
Nice raincoat, the item is as described and the fitting is perfect. for a 5foot5inch height the XXL is the right size. This raincoat is perfect when I go to Southeast Asia for holidays. The item is as described in the photos. 👍👍👍
M***a
I love the perfect size, the perfect size, this fantastic and the quality of the fabric my charm many more, 100×100 0 happy 170cm 65kg, the XXL I am perfect, I do not have photos yet, I hope to upload them later, excellent product sincerely😍👍😍
A***i
Very good product, recommend. Thank you.
F***n
Came fast and the boy liked it
m***r
small
D***n
Fits. Satisfactory
Customer
as described
M***a
Excellent quality price arrived within the stipulated date is my husband’s gift we grab an 8xl since it is Asian size the normally is size XX to xxxl but as I wanted it to be big grip the biggest
L***r
Excellent windbreaker, fast delivery. Took son 175/70
Customer
So, the size of the product fits well and I just wear it. The fire is weak, so be careful.
Customer
It’s great.
a***r
Very good, just the hood is too big
A***t
See, from the photo I thought it would be longer but well, it’s pretty short for me. The quality is good and the nice cut. The shipment was fast.
D***o
The order arrived well and within the expected deadline. Very grateful.
N***n
Good jacket, fashionable. From 12 – 20 degrees will be comfortable
S***m
Good product
I***n
Very responsible store, in case of problems solves promptly. Recommend! Jacket made of good material. Please note the sizes!
m***s
Good product
O***o
Excellent quality, on height 160 slightly long sleeves in size L, otherwise the village is excellent
l***r
As described
Customer
Near fabric jacket like a crumpled paper for DIY. The water passes. Accessories of poor quality, zipper slip with jam. Came a month earlier declared.
돌***침
It’s better than you think. 182 to 75 keys, XXXL fits well That’s great.
인***김
Clothes this perfect security fit is ~^^
Customer
I love it, it’s extremely comfortable and looks really fancy, the quality of the material is definitely beyond what I’ve expected, it’s a really great coat, and it looks really good on me although I did pick one size a too large but that doesn’t matter, it still looks great on me. thank you for the great craftsmanship. I would definitely buy it again and recommend it to all of my friends and family.