Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
W***i
Perfect, just like the previous one.
Customer
Excellent material, but small shape
Customer
Thick material, excellent, I will buy again
Customer
Not fitted, rather straight. Cotton fabric, not the thinnest. The gates and cuffs are as hard as on business shirts. Stitched well. I liked it. There is an expansion crease at the back (sorry, I don’t know the tailor terms).
G***Y
Fits. Good
l***r
Very beautiful shirt, good fabric, nice craftsmanship. I recommend this item. Dimensions as in the size chart.
Customer
That’s good.
Customer
Very good! It’s like the announced! The cloth is not that soft, but it’s cotton.
M***f
The quality of the fabric is excellent, and the delivery was impressively fast. I’m very satisfied with the overall experience, and I believe it’s definitely worth purchasing for anyone looking for both good material and efficient service.
N***a
Perfect have 1.72 height 95 KL bought at 5XL
J***a
A very well made and beautiful shirt, its price could be better if it were not for the extravagant tax we paid, in the old days we paid the tax only above 50 dollars, today from any purchase. I believe you felt sales go down.
r***r
Good fit, good fabric. A light summer long sleeve cotton shirt, business casual. Has long enough sleeves for someone with long arms.
D***g
It’s not very good in the picture, but it’s good.
l***n
Good finish fabric trusted seller
a***r
Beautiful shirt, the fabric is for spring winter yes, but it is firm and quality, it does not wrinkle and hold
S***N
It’s good for the price.
B***h
Thank you, a beauty.
M***d
Very beautiful shirt and nice fabrics. I recommend
A***e
This is great in colour, material, texture, and fabric, and it is exactly my size. I really love it, and I can recommend it
G***r
Pleased with the purchase
J***n
It is the fourth that I buy and as so far very well. Thick and strong fabric.
E***l
Excellent product. Very comfortable and with quality.
a***a
Great blouse matches the ad, great fit, recommend the purchase
A***n
Cute shirt color
S***I
The package arrived quite quickly. The cut of the shirt is okay. Unfortunately, it shines locally in the sun, which indicates that it is not entirely 100% cotton.
s***s
Excellent shirt
R***o
excellent quality shirt and fits very well, I recommend it.
R***c
Very fast delivery to Montenegro, top quality, very good material
m***o
Very fast delivery, 11 days to Chile. The color is not Snow White, it is a “dirty” white. The fabric is not cotton.
Customer
Sizing on listings are accurate so the fit was good. Fabric appears good for the price. delivery was quick. Overall a 5 star experience and I’m ordering from this merchant again
Customer
The shirt is absolutely awesome, but in my opinion, it should be worn at home or to work. That is. This is a shirt for everyday wear, but for a business suit! In general, I give this product a rating of nine out of ten. I didn’t find any visible flaws.
E***s
Excellent size corresponds and the quality is best, thick fabric, precious colors.
G***a
Excellent shirt. Ideal size, arrived very fast. I recommend
j***r
Great looking and not thin material either a really good shirt for the price that i paid for it and will buy similar ones now
G***h
Nice ties and high quality never regretted buying. The colours are beautiful and would order more next time.
H***t
Beautiful colors, super quality and fit is great. I’ll be looking for more.
Customer
It’s received in good condition, the sizes fit well. The colors were accurate as in the advert. They are 100% cotton. I’m sure i’ll order more, delivery time was also good 👍
c***r
Beautiful shirt made of resistant fabric, suitable for wearing with beige chinos or jeans. I feel like custom-made. I like it very much.
A***n
Good fabric
Customer
The product is excellent!!! But, buy a number more, because, as it contains cotton in the composition of the fabric, it will slightly tinge at the first wash… The tip… OBS: I can’t talk about everyone, but it happened with the shirt I bought!!! In the other, the product has an excellent finish and great sewing!
A***s
Great shirt. Perfect fit.