Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
O***r
Delighted with this . Great quality and quick delivery.
T***m
Fast shipping, completely satisfied with the product. Advice to everybody!
S***n
Already bought one for my husband, had to have one for me also! Good quality, unique labeling 🙂
S***n
Now i know where to find a online. thanks to the store!
E***n
Matches the description. No drawbacks
V***n
Exactly excellent
Z***a
Perfect, soft, fits well and wears well. Nota 10.
K***i
Quickly shipped and well received. It seems to be of good quality it is very hot I am very satisfied.
P***p
It is beautiful this hat my husband will be too happy to see that this hat is of very good quality thank you very much to the store for the packaging
R***t
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
C***s
is awesome, you have my 100% positive feedback
F***a
amazing quality of + fast delivery. my respect to the store
K***e
Discounted is a true bargain. thanks to the seller!
Customer
Conform to the description the product is perfect good comfortable finish I am satisfied with my product
M***y
excellent hat very warm would buy again thank you store shipped very fast
R***p
The goods arrived ahead of time, meets the declared characteristics. I recommend the store.
A***a
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
S***y
You surprised me very much.
K***g
Great design and nice and warm
A***t
The scarve and the head are made of so very nice material. It fitts perfectly and feels very soft and no itching. It is very nice made and nice details. I am so very pleased with it. Thanks seller.
Customer
PERFECT!!! Everything went well and the goods and dealers are highly recommended.
A***v
Norm hat, thank you.
T***r
arrived in time, recommend
R***z
Excellent, Recommended
L***W
My husband works outside and I bought him this hat. He loves it
M***w
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
A***n
good stuff, really happy with it
T***s
super nice item! my roommate is delighted with my new
R***z
Very fast delivery Very happy thank you
G***A
ALL RIGHT HELLO.
Customer
These beanie hat is comfortable, warm and fashionable. It is of good quality material as well. We’re very happy with these beanies! Thank you for the store who shipped it to us very quickly!
L***a
arrived in time, recommend
V***a
is resonable priced and store is really nice in general
M***v
Actually warm. Especially if you dress like Ivan-Tsarevich. Delivered quickly to Postamat Pyaterochka. Thank you store!!!
C***s
Fast and perfect!
Customer
Received my item with no problems what soever!
F***e
bien
M***a
Such an inexpensive is great! Best webstore ever!
E***h
Thank you, very quick shipping. my just perfect!!
L***a
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
S***e
Cool , quality matches the description.
A***a
totally rad
Y***a
A 9-year-old child came close to it. And so good, thinner than I took my husband from another store. For a not very cold winter, up to-10, if for a child.
R***t
Excellent product! Roomy and beautiful!
E***h
Now I know here to find online for a great price! Thanks to the seller
F***a
I love it.!!!!
J***s
Superb !
M***y
Good product, nice and safe delivery
Customer
Nice product. Will serve me next winter
S***n
ordered 13.11.2022, received 30.11.2022. packed good, quality is fine, 5 stars
F***a
Exactly as on the description and photo, it is perfect, I recommend this store. Order early November received early December.
V***a
It came quickly, the hat is quality, it will fit on a big head. I took my father.
H***e
very nice!
Customer
Really like it. These hats will keep me warm. Thx Vendor.
Customer
Really good quality , and quite ´weighty´ as well ( = warmth I guess ) . Plush faux inner on the neck warmer and beanie is very soft and appears well made. Perfect for winter , I´d buy again and would recommend it .
R***a
It seems nice and warm, I hope it is to the taste of the person for whom it is intended.
Customer
The hat is good, the text is funny, the color was sent not the same-black, otherwise the norms. @ Leave feedback after checking the goods, help each other!
N***c
Fast delivery. I’m very satisfied.
j***s
All good
V***i
The hat is pleasant to the touch, the quality is normal. Fashionable and looks good.
Customer
Fits perfect so warm looks good highly recommended
C***a
Good quality fast shipping
J***A
Very hot
k***r
nice and warm!