Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
V***r
excelente
A***y
super
D***a
23 days in Canary Islands: hit very well I repeat the safe purchase
윤***지
Okey. Children like four key
S***e
the glow on the stickers are very bright, the adhesive is also really strong, excellent quality product, highly recommended
Customer
I liked it, the stickers glow, the delivery is super fast, the quality is normal
M***l
Super effect! Full color and full of stickers. Very fine!
Z***M
Very nice
Customer
Great, the stickers are good. It’s very bright the night my daughter is happy
U***i
super quality wasn’t expected so good!!!
G***N
Everything, perfect
M***n
Great quality best I had out about 20 different types, stuck on all surfaces made of a thick material and glow great!!!
F***r
Made to the top. A little longer when we have big fingers 🙂
H***d
absolutely beautiful. thanx 🙂
R***r
Beauty))
V***r
Fast arrived in Rio, 14 days, found that the stickers smaller were higher. To put them need tweezers so tiny that they are, those big fingers as I difficult. The moon has great size, but thought it very little. To fill the ceiling need about 4 kits these without moon and get other stickers. Found good but expected more.
S***s
Actually the store is a really good person not many as nice as him here i like it i had some issues with my order and he immediately refunded me would def. buy again
S***y
good
D***h
When light hard to see in the dark is my smartphone camera not reagibel enough♀️ The blanket is being finished
J***r
My daughter likes it. Thanks.
S***a
Very nice
K***a
Very cool set! I recommend it to everyone. Glue well, Holy bright and different colors. Shipping fast. My husband and I are more satisfied than a child)))
J***r
Awesome moon and the stars look yellow but glow blue! I was worried for a few minutes but then my mom said maybe they glow blue…and they do!!!! Thanks for your great service, fast shipping, delivery and products 🙂
O***h
Set very good, a lot of details. If you have room light day stickers good gain light and then give. It is worth to buy. We bought a unicorn, there is a lot of details. All that the photo is of one set
E***r
Made super pretty as well in the days with pink stars as in the night with stars that gives orange. Super easy to install, glue well. The more light it gives on it the longer the night it lasts. Short great perfect. There are also a lot of stars. A lot of small point but it well installed is perfect
L***s
We are impressed with the brightness! We have a starry sky beautiful home
Z***M
Nice
E***v
Very happy!!! The photo nakleyany not all stickers as a lot of them.