Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
S***a
Came in 10 days, very pretty just or evn better than the pictures love love love it
Customer
very beautiful dress, same on the picture.
R***i
fast shipping and good quality. highly recommended
9***r
El vestido es precioso, sólo q lo pedí una talla pequeña, debí pedir una XL en ves de una L, espero solucionarlo con una faja
V***o
I got it all right, I liked it.
I***e
wow!!! sooooo beautiful dress, I’m M and I ordered M, fits perfectly
Customer
Looks just like the photo and fits very well
B***n
When I say this dress is worth the price. Quality is great. Thick material and fits well.
Customer
I ordered the size of the dress m at my 44-46, everything is fine, the village is excellent, even it was possible to take and smaller, the quality of the dress is is is there is no foreign smell, delivery to the RB took 13 days, I’m delighted!
J***o
Stunning dress. I’m a U.K. 10-12 and the size M fits like a glove. Would highly recommend buying from this store! I will be purchasing again!
J***a
Superb beautiful totally corresponds to the photo and it is even more beautiful in real I recommend the purchase without hesitation buy without hesitation I will recommend others.
A***o
The dress is spectacular. Like in the picture. The quality is excellent. It came very fast. I totally recommend you. The size I took the same as I use: one M (1,69m and weight 61kg)
T***e
just beautiful ⭐⭐⭐⭐⭐ great service
M***a
The dress is well made and looks awesome! Fabric is thick but elastic. The delivery came in 2 weeks! Awesome! I love it! Warmly recommend!
M***n
extremely beautiful and true to size
M***e
Dress, as in the photo! The color is bright, the fabric stretches a little, but very dense… pulls a little.
H***k
Perfect! Came after only 17 days to Croatia, no additional charges by customs. I am 170cm tall and 63kg, and size M is perfect! I usually wear small so its better to take one size larger.
Customer
Not tried yet but article seems compliant.
P***l
Thank you, very beautiful and quality dress
M***r
absolutely gorgeous!! looks so expensive
L***o
The size came not the one that ordered
P***a
tres belle qualité. attention elle se lave en nettoyage à sec
Customer
está muy bonito pero me queda algo grande, soy XS y bajita…
N***k
Super. recommend❤
B***n
Excellent quality. Thick material.
S***a
Amazing dress! Very fast delivery! For EU 36 perfect L size!
R***r
Goods quality is good! Delivery to Moscow is less than a month. The product was tracked and fully corresponds to the description. Thank you store great!!!
Customer
very beautiful dress. I ordered on the 22nd Dec and asked the store to please ship quickly so I could have it for an event. the dress was shipped within minutes and I was given the Tracking details, it arrived to Germany within 3 days and I got it within ten days. thank you so so much. I love buying from Adyce because the dresses are beautiful and the materials used are very high quality. I absolutely recommend Adyce, I have severally dresses from them and they’re great
E***a
Perfect… like the picture
I***v
The dress is cool. 5 +. Delivery to Chelyabinsk 2 weeks. Track number is tracked. Took two.
S***g
very good quality. moulds to the body. underwear outline will probably show up a bit.
F***n
WOW! More beautiful in real life. Excellent quality material and vibrant orange color so beautiful ten stars. I now have red, blue, deep pink, green, yellow and orange. Fast shipping as always.
L***.
Perfect dress! I use 38 in Brasil, bought the L and was a fair bit! Who uses it will hit! At least this model felt it… fabric thick and not brand body! Dress luxurious! Worth. Feather
Customer
At 178 cm, 44 size, 59 kg, size m sits on the figure, but the movement does not fetter, the underwear needs seamless. Lightning on the back does not crumble. The performance is generally neat.