Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
K***r
Great the dress is pretty . Very tight near the thighs tho
E***n
The straps are weak and do not hold well and the metal tick sticks out
E***a
XS size is smaller in hips than info in listing, i followed listing info, so very disappointed. anyway dress is well made, quality is really good
Customer
Dress nice, but material not shiny
M***o
The material is great.
P***a
El vestido es una maravilla, buena calidad, exactamente igual que en la foto una locura
5***r
Very cool dress, super quality Pulling, looks great!
D***M
Beautiful dress
U***r
i love these dresses, accurate description, fits really well and the delivery was super quick!!!
V***a
Excellent bandage dress, size s approached perfectly on parameters 83-60-83, height 158, all as in the photo, it came quickly
L***a
The dress is excellent. Quality at 100.
K***n
The dress is chic, it’s very beautiful to sit down, thank you very much to the store for the fast shipment.
Customer
Such a good material, will order even more! Came very quickly
L***k
Nice
Customer
Good material, good dress
Customer
Dress fits well but not the bust, lacks support for bigger bust.
E***u
the fabric is very nice I bought it XS because usually I want them tight but they are tight a lot so that was a mistake ,you have to buy it really in your size no smaller no larger
M***a
It was too tight for me. There is no seed, the chest is flattening. The mesh is denser, almost does not shine through. Village cool
Customer
Delivery plus took as usual delivery, long. Still dresses still have not received, were in one basket (this is not a shiny dress
Customer
Very nice quality. I usually wear size 38 from Mango or Zara, and 32D/32DD bra size. Size M of this dress fits well, the cups are small. They are supportive, however, and thanks to this the dress looks still very good.
M***n
I’m in the middle of the city.
C***z
Maravilloso
Customer
Super, pulls that superfluous in such a dress do not eat
Y***a
At a volume of 97-70-97 the size of M is a little small, and so in general the quality of the dress is very good, delivery is fast