Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
K***n
Thank you very much for the gifts, dear store. Very beautiful necklaces.
R***a
For putting a stick, the ball is slightly curled on one side
H***y
It came very quickly (faster than I expected). I bought it as a gift. Very beautiful. The order is satisfied.
A***r
The color is less intense and there are less clouds. Too big for me
D***d
Thanks for fast delivery and good quality of my new pendant!
X***r
The chain is stainless steel which is great
P***r
very perfect shopping experience
N***r
The store is very good and also sent a gift
W***r
It glows at night, very beautiful
G***r
fast shipping
A***r
Mom loves it, recommend
U***r
He’s so cute, I like it so much
E***r
I will buy again
E***r
very beautiful necklace, recommended
L***r
very beautiful ball
C***r
Fast shipping! Recommend
F***k
The necklace is super beautiful, it is precious and it is a good gift for girlfriend, friend, daughter, sister etc, 😍😚🥰 I love it!!!
M***w
The product arrived in good condition, it is beautiful. Good for the price,
K***a
In general, norms, but the clouds look foam. The ball is 2 cm in diameter.
J***a
I love this!!! It really looks like clouds.
K***y
Beautiful pendant – just like described it’s like looking at a pretty sky with clouds. It’s a unique piece that gets compliments every time I wear it.
M***e
This is a gorgeous statement necklace. You can dress it up or down and there’s so much to look at in the clouds. It’s calming and peaceful.
A***a
I wasnt sure what to expect, however, this Blue Sky Cloud Necklace is a pretty piece of casual costume jewelry. It might not go with a cocktail dress but it looks cute with jeans.
L***m
This is a beautiful necklace at a great length. It’s not too heavy, either. I love the blue sky color with the little ‘clouds’ inside. It makes me happy when I wear it. Definitely a unique item.
K***e
I really love the necklace, but very very disappointed in it, I thought that the clouds moved inside the setting. In the video it looked like the clouds moved around but apparently the model holding it, was turning it so it looked like the clouds were moving. I will still wear it. Thanks.
H***y
as seen from reviews on this necklace, it is a truly great item. can’t wait to get it delivered and see myself 🙂
O***A
Nice, the same as in the picture. Unfortunately, the colours of the necklace and earrings differ. The order was delivered very quickly and the store included a gift. Thanks.
A***r
PROS
+ I used this for my daughter who loved FROZEN movies, so we told her this was Elsa’s!! She LOVED it!
+ It looks very nice, bright blue with the cloud effect.
+ Right for the price!
CONS
– None so far!
5/5 recommendation.
J***a
My daughter loves this necklace! I told her the description says that it’s to carry the blue sky with you and she really loves that. It’s a fun sentiment as we move into the colder and darker months. She’s pretending that it really does have a piece of the clouds inside which makes it a fun gift for a younger child like mine who is 7. The ball is a pretty blue color and the clouds look different from each angle which is fun. I do think it looks better from a distance as it gives you the fun puffy cloud look. If you look really closely it’s more like rock crystals. I love that the back of the necklace has lots of options so you can adjust where the necklace falls which is a must in her case as we needed the smallest close. It’s great that it can grow with her. I think it’s a great necklace for the price and the fun description would make it a great gift to tell the recipient in person or in a card.
F***i
Thank you very beautiful product and thank you for a gift from a store Arrival was quick.
M***a
Cute, but in the picture of the store somehow redder
N***l
It is pre-war to buy, the salesman polayev cute little girl in zamovlennya, ale in one 3 pendant marriage is not enough.