Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
S***a
My daughter loved them! Packaged beautifully and professionally. The clasps were aligned, and the earrings were high quality. The pandas were clear and both looked exactly like the picture. I’m very grateful. They arrived exactly when we expected.
R***l
Perfect for an active 7 year old. They don’t dangle too long, so no worries about getting caught on something, but are big enough to see. The sterling silver lever back metal doesn’t get infected or crusty like the post earrings she was wearing. Buying more for her birthday, so she has a collection to choose from everyday!
A***r
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
T***m
These are super cute! Great quality! Love them!
O***r
These are very cute and not heavy at all, they do clank when you walk, but I find the noise fun. I also received them a day earlier that estimated!
V***a
These earrings are very cute and my girlfriend loved them. They come in a nice box with a foam insert and ribbon so the presentation is good as well. Be aware that they are not very large earrings, they are quite small and discrete on an adult.
D***l
I bought these as part of a present for my sister. Honestly, I think they’re cute enough that I would probably wear them if I didn’t give them to her, but they aren’t really my style. For some reason, I thought I was going to only be sent one pair, though, but I got two!
D***k
I love love these earrings, they are small and delicate without being childish looking.. very light weight too.. they do not pull down the ear lobes.. however I just have to say that it looks like the pair I received and paid full price for were returns.. one earring was in a bag type thing, the other just thrown in the package and on one the back was opened..and when I closed it was a little off center.. I was able to push it back to normal position.. I would have returned but shipping costs make that not worth it.. so I did keep the earrings and am wearing them and I do love them..
H***y
Got so many compliments on these…they are so shiny and bright. Perfect size for a statement earring!
C***s
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
B****s
Cute! Large, but they are not heavy or overwhelming.
M***a
Bought these for a friend. She absolutely loves them!! Very lightweight!!!
A***n
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
A***r
At last!!! beautiful !! free and super fast shipping. many thanks!
A***a
Highly recommend this earrings! + reliable store!!
W***m
These were fast to receive and bigger than I thought. I just wish the sugar skulls didn’t have so much black on them. They would look more elegant to me. Otherwise, very nice set for the price!
E***h
Love these but they are pretty heavy. Cool look for good price tho.
C***y
Great item, looks exactly like I expected from the pictures. Thank you!!!
T***r
These look beautiful on! Nice quality, too. Got them as a gift for daughter and they were a hit! Glad I got them.
A***a
The quality is impeccable, it looks durable, came quickly
M***y
Earrings looks beautiful, the condition is perfect
S***e
Very happy with these earrings! Also very fast shipping!!
R***t
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
J***a
Bought these for a friend to go with a necklace I had previously given her. They are so cute! We both just love them.
O***r
matches description. Made of fine material. Price is not bad.
W***m
I bought these for Christmas for my daughter. She LOVES them. Unfortunately, her ears reacted to them
l***r
Beautiful
C***y
I really like these. Very cute and just the right size. Not so large as to be gaudy, but not so small you can’t tell what they are.
V**e
Fun earrings – sure to get noticed! I bought them as a gift for a friend. She just loves them and added some ribbons for the upcoming holiday.
R***l
I should say the product looks exactly as in pictures. Thank you very much!
M***w
Bought for 18 yo goth daughter. She loved them! Very impressed. Fast shipping in nice box ready to wrap.
D***d
I maybe didn’t read the description well enough, but these are way too long for me. However, they are as cute as shown and I will find another use – keychain, backpack decoration or the like.
A***a
This inexpensive turned out a really great solution for me
H***n
Absolutely stunning! Picture doesn’t make justice to how beautiful these earrings are!😍
R***l
I bought these for a friend who is a cat lover and ended up buying a pair for myself. They are the perfect size, not too big and not too small.
T***r
Fabulous earrings! The store was quick with communication. It’s a perfect choice. A+!
F***a
Super cute. My only complaint is that the tiny plastic stoppers they give you are too loose and fall off. I lost one of the earrings the first time I wore them. If you have some of your own backs to use, you’ll love them.
M***n
Gift from my son for my birthday. I love them. He knows I love all things cat related. Cute and dainty, but feel sturdy not cheap. I wear them all the time. ❤😻
T***s
I love it!! really good! My first time buying and of course will buy again~ i recommend!