Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
T***L
Very pretty and affordable skirt compared to all the other sites. I am 5ft and it’s perfect for me since it’s not too long or too short. Love it! Def recommend!
P***l
I arrive in good condition, the article is almost as seen in the image, I demand 23 days to arrive in Peru. I’m satisfied
S***l
me gusto!!
Customer
beautiful.
S***a
beautiful
L***v
But she’s not that color
Л***а
I will say right away that 5 stars only because I quickly and without unnecessary questions returned the money. In fact, it took a very long time to ship the goods from the Chinese New Year, more than 2 weeks, while with other goods ordered at the same time sent out in 2-3 days. All conversations with the seller ended with his answer that the delay is related to the Chinese holidays and if I do not want to wait, I can cancel the order. As a result of the negotiations, the parcel was sent on the last day of shipment protection. It was also a very long time. I finally came on March 8, just for a holiday, and I was in wild bewilderment when I came home and got some kind of gauze from the package! Opened a dispute and answered after 20 minutes.
S***n
reviews show that it’s a nice item, and the seller is also awesome
O***r
really good quality, I didn’t expect it. A+++++
O***n
The skirt is beautiful however for the waist over 60 cm, one would need to extend it to feel comfortable to wear it
M***e
Excellent store! fast shipping, great quality. Will order again 🙂
L***m
Excellent! Will order more!
E***n
Met all my expectations, thanks!
O***a
Probably the cheapest price for is available in this store.
S***n
This was a really beneficial purchase. Thanks to the webstore owner!
T***r
Very beautiful! Arrived well packed and protected. Thanks!
J***y
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
Customer
Wow! Verry fast shipping! Thank you!
M***w
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
A***e
Delivery really fast!!! thanks!!!
T***s
I completely satisfied with the product. Thank you for the great customer service!
P***p
Cute but the size is smaller than expected
T***m
Most likely the cheapest price for is awailable in the store. Just as wanted!
D***d
this is really a catch!
p***r
beautiful skirt same as in the pictures. thanks seller ❤️🙏
6***r
Everything is super. all as in the description, all as stated in the description of the store. I advise
D***l
Very nice! Thanks
M***e
as in pictures! recommend!
K***y
this store asks the lowest price for in the universe. had a fun time talking to the seller
S***a
Everything is ok. Thnx!
M***y
amazing quality, will be ordering more! Thank you!
K***n
Omg just beautiful
J***s
such a great item for sale! it’s awesome to have an opportunity to get it online with a top customer service
V***a
Delivery was not too fast, but the parcel came. The fabric is thin, with “convenient” lighting can be translucent. I think that it could cost and cheaper. But recently, Alik has been raising prices, so it remains only to tolerate. The store still thank you!
Customer
The product is of good quality, well sat down. Perfect length for girls of small height. Seller Thank you very much!
A***a
Very good. took a blouse, turned out a suit.
D***k
Good item and fast shipping. Thank you so much!
A***r
I am very happy with the store. My was delivered before the date. Good deal!
S***a
It’s the lowest price for I’ve ever seen. Thank you so much!
Customer
exactly like the picture
S***n
This is just the perfect store. Can’t remember where else I was able to buy a for such price
R***l
Perfect quality for reasonable price! Good deal! Thank you store!
S***a
reviews indicate it’s a fairly good item. totally agree, i am happy with the purchase
M***w
this is a perfect choice for such a low price
M***a
For my budget, is the perfect solution. This shop rocks!
E***a
The skirt is excellent. The seams are neat. a little tight elastic, but not critical. thank you
J***a
Thank you for great and fast shipping! `ll order again from this store!
R***t
Super ! arrived well packed and in perfect condition. recommend to others!
R***n
The skirt is good, sewn well, the threads do not stick out, there is no smell, the length to the knees
A***a
Perfect!!
G***e
Everything is fine, delivery fast, quality on top
S***i
nice skirt
D***l
This store is the best place where i can get online