Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
G***a
Very cool sweatshirt, took the largest size, so that it was straight oversize, my expectations were met! After washing, nothing happened, a worthy product! Recommend!!
9***r
Take your size no more!!
J***j
The hoodie is very nice for the price! I was actually genuinely happy with this hoodie. Is it crazy good material and thick…I will say no. However, it is still super soft inside and somewhat semi-thick. The outside does feel a little polyester-ish but as-long as the inside is super soft I say “who cares?! (Also came with a cute hair tie lol)
Customer
So pretty and data as per the product the same as picture in so good yo ~!
1***r
Very cool sweatshirt, I advise
Customer
Height 164, the parameters 90-65-92 size L sat very overweight. The material is very nice polyester. Inside is a fleece lining. I’m happy with the purchase. Exactly what you needed. Drove for about 3 weeks
V***d
Pick a minute. I recommend to my uncle!
3***r
Great jacket, not very thick, but warm, size m height 159 good oversayz. Shipping less than a month
Е***а
The sweatshirt is excellent. Threads do not stick out anywhere, the seams are even. Color as in the photo. On height 165 it is necessary to take the size m. Very satisfied with the purchase.
Ч***а
The sweatshirt is super, the size approached.
Customer
Delivery is fast, in quality at 4 of 5, the sweatshirt is warm and comfortable, but quickly began to appear spools. Took for 1300₽
V***a
I fell in love, it’s just perfect, not dirty, nowhere does nothing stick out, smells a little, but it’s the norm of any thing that’s new. I advise, take a larger size, you will not regret it
3***r
Meow Super
Customer
the hoodie exceeded my expectations. it’s thick, not extremely thick but keeps me warm. the material is soft and feels nice on skin. i got size L for an oversized look and in around 159cm
O***a
Above all praise
U***r
Batnick Super, who has a shcho booth trochi inche style, ale and so on
K***a
As for me wide. Probably so fashionable. Quality at 4. but for such a price is good.
M***E
I love it, it’s as described, ideal for late autumn and winter start, shipping is pretty fast. Thank you very much
5***r
Good
Customer
Is beautiful
K***a
Cool jacket, warm. Also the elastic band was thrown)