Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
Customer
Super super beautiful material, excellent, exact sizes, style your body a lot, fast delivery
Customer
Great! As seen in the photos and feel fabulously
Customer
Excellent excellent it it. You will not be disappointed
D***s
this is my 3rd order different colors. simply Beautiful high quality knit. super fast delivery
K***k
Very great set ! The quality is amazing!
Customer
Very high quality. Bought it in green. wore it with thick green belt, received so many compliments
Customer
I really liked the color and the material, it is ideal. The size is correct and the shipping was very fast, only in 10 days.
U***r
Really nice set! Fits 12-14 nicely. Great quality ! Looking forward to wearing it on my next trip. Very pleased!
Customer
It fits great, very good quality
H***i
The fabric is super comfy, heavy and sits well on your body. The color is not exactly as i imagined it would be, but it still looks nice.
A***e
Like my comment, because it is through here and you will be sure if you will buy. Excellent quality, met my expectations. I will buy other colors!
B***a
The quality is good, just as described and so is the fit I recommend the seller and it arrived very fast
A***i
Very beautiful pant set as i ordered 4 colors. Love love it I strongly recommend for other
A***o
I had a bit of problems with the delivery but finally it arrived, it is of very good quality, very beautiful. Buy yourself more colors❤️
O***k
Shipping mega shvidka-11d New Super kolir, yaskrawiy. My zrist 160, rosmir odyagu s. Pants for good, Talia for the temple. Ale on the temple is not a divchin. Cardigan spore pidyde hanging, me sleeves of the trohi. Ale Tse is not a problem. Seller recommend!!!
Customer
Pants too small
A***l
Great quality!
t***y
Very nice thank you
A***i
very very nice and comfortable. I have it in 3 Colors.
m***m
The color is more beautiful than the photo the good quality and super comfortable
Customer
The quality of the material is very good. I am very impressed and satisfied with this purchase. This set is classic style and will last years of wear.
o***o
very good quality. fast shipping to USA. I’m 167 cm , 138 lb pants perfect length . highly recommend
L***e
very good product. pleasant and light material. Size very good
Customer
Beautiful set. Arrived quickly. Didn’t speak with seller but i didn’t need to. Shipping was fast. A++
Customer
Amazing quality and just as pictured and described. Runs true to size – fast shipping
b***b
love it.
I***r
Looks just like the picture. A great fit. I bought them in every color. I didn’t even have to iron them, i put the steam to it and threw on and off to work i went. I got tons of compliments
Customer
the quality of this outfit is incredible ,i am in love with the material and it fit my body perfectly,true to size.highly recommend 😍😍😍😍😍
Customer
Loved it! Great design and fabric. Will order again.
C***a
Nice
Customer
The set is nice, it seems true to the description. What Yes, the elastic of the pants is quite small, but in length it is quite good, I measure 1.70 and I do not have a stride left. On the other hand, take into account that although it is knitted, it is thin.
f***r
Wow, so fast delivery 🤩. Wonderful suit, exactly like on the picture. 5 ⭐️
r***a
Very good quality thank you very much