Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
8***r
I received the parcel, thank you, came very quickly, I liked the blouse
R***n
Shirt stunning ואיכותתית
N***a
A good shirt as a whole, the fabric is thin truth, thin synthetics, the sleeves are short, but you can release the cuffs.) in general it looks normal
C***r
very beautiful !
Customer
The order did not come, the money was returned.
V***e
très joli et livraison rapide top !!! Le L correspond à un petit M en France voir un S
O***o
Buena blusa en relación precio/calidad. Luce bien especialmente por los botones .. me pareció linda. Recomendable
M***a
Thank you to the store, always in touch, quickly and qualitatively
B***a
hermosa, el color, tela, talla, todo precioso, la recomiendo al 100
A***s
pero en realidad la camisa es de un material muy simple y menos brillosa de lo que parece en la foto
S***s
Very beautiful
R***r
Thank you very much to the store for the goods, very nice, beautiful, quality, bright blouse. I’m very happy. I will order myself a different color.
N***s
Genial Buena Tela
Customer
Blouse Super
K***a
Quality for triple, a bunch of threads that need to be cut, the seams on the sleeves are not even and made ugly. Sleeves are wide, for the last button is not sewn a loop. On the height of 179 cm the length of the sleeve is short, I would like to be more authentic. on the volume of the chest 96 cm, the waist Volume 86 cm took 2. Delivery is very long. Suitable protection period, but the goods were not delivered, asked the store to extend the period, responded quickly and extended the period. To the seller on raging look at the quality of the goods.
E***i
Received the parcel in 18 days. The color is like in the picture, but the size is not enough, I was wrong with the size, very wide in the shoulders.
M***s
Good quality and size M fit with my size, super delicate buttons
Customer
Very nice and very good touch
A***d
Super, beautiful color
E***u
Transparent and fine. No fabric as in the photo under the buttons which makes you see everything below.
E***o
Arrivé tres vite! Le tissus a l’air plus fin mais ça va c’est ok