Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
K***k
The shirt is very cool, the material is very nice .. the delivery is fast)
A***о
The quality of tailoring, the material is excellent, I recommend it!
Customer
The jacket looks really great. I didn’t expect it. I took the size L, my height is 163, it fit me perfectly. The material is very pleasant and looks stylish. I sincerely recommend
S***a
Super sweater, pleasant to the touch, thick, comfortable pockets.
E***a
Шла long. Shipped only a week after ordering. The color matches the picture. The size of the SAT down is excellent, I took S. My parameters: 79-64-89. Height 158 cm. Recommend
K***B
Delivery a little less than a month, quite warm, 56 Russian is a little bit wrapped but not critical
A***u
Cool shirt. Photo and description corresponds. 44 size took L, fits oversized, 168 cm sleeves even with a margin. Who likes size in size, please take your own. I recommend for purchase. Arrived very quickly, thanks to the store!
Customer
very good
K***a
I liked the jacket. The color is exactly the one I wanted. Soft and pleasant, the fittings look solid. On the inside, the finish is a little prick, on a T-shirt, long sleeve or sweatshirt is generally excellent. There are a few sticking threads, not critical. Ordered to walk with the child and go to work, like an insulated sheepskin coat. At 90-70-90( 44-46 Russian), height 168, M sat down perfectly, not super oversized, but the stock is good for the hoodie) of the Shein tag, went on for a very long time.
M***a
The shirt is cool. For some reason I expected it to be fatter. The sweatshirt is great, the T-shirt (in my opinion) looks thin. Warm despite the fact that without a padded. 100% polyester, so everything sticks to it very much. There are pockets on the sides, for me they were not principled, but nice. Chest pockets are false, not fake. The furniture is working, does not look cheap. Cuffs with buttons. The color is beautiful, deep green. Outside like a bike. Intrunner is not pleasant to the body, like a carpet. The shirt is wildly prickly, so only as a top layer. I took it for a sweatshirt-perfect. At the parameters 90/60/90 height 173 cm at first I wanted more authentic, but I got used to it and became normal. Sat oversized, the length of the sleeves was fire. Tags Shein. I can recommend it.
O***a
The shirt is super. Warm. The very thing for cool autumn to wear jackets. Came to Kaliningrad at the point of issue in 2 weeks.
M***a
Awesome shirt. Written Shein. Thank you very much store
Customer
The shirt is warm, beautiful! I join the good reviews! the size is 44-46 and the size is as desired, but the 164 sleeves are long.
8***r
The shirt is thick, warm and beautiful. it fits me. the only thing is for the jacket, it should be a little longer.
V***v
The shirt is good, the product description is exactly the same, the only one is long delivery (the order was placed at the end of September, and I only received the parcel on 15 December).
Customer
As described, warm enough, the material is similar to a thick bike. On Russian 46, the height of the 164 took L, sat well.
A***m
Warm jacket, for size 44 (og 86, from 68, about 97) the size of the sweater M fit well, loose as an oversized. A cross between a sweatshirt and a coat. Stylish
L***L
Perfect ! 1,65 tall ,51 kg , wearing “Large” size