Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***v
The shirt is very short and very wide, like a topic.
T***r
With such a discount, is just what i was looking for
S***n
thank you! quality is good! I like it!
K***y
nice and in perfect condition…thank you…
M***a
Good product and fast delivery. Thank You very much! :)))
M***e
Excellent product! Roomy and beautiful!
T***r
wonderful product and customer service. thanks for this
C***y
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
W***m
Fast shipping, quality is excellent!!!
D***k
Quality of is OK! Thank you very much!
P***k
On the growth of 152 village as an oversize. Surprisingly pleasant fabric, soft and comfortable
N***r
The package arrived fairly quickly, about two weeks. The sweatshirt itself is beautiful and the material is very pleasant to the touch, it is thin and perfect for warm days. It fits perfectly and looks better than I expected. I highly recommend buying it, it’s worth the money. Best regards and thank you.❤️
A***r
so far this was my best choice
A***n
Resonably priced item with a nice quality. Check out the webstore!
B***n
Everything is alright. Thank you
D***d
Delighted with this . Great quality and quick delivery.
M***e
Looks exactly like on the picture.
S***a
Nice product and quality, looks really amazing!
S***e
can’t complain, is of top quality
A***a
awesome !! really happy with the purchase!
E***n
I was extremely glad to find online for such a reasonaby price and from such a reputable seller
A***e
This is amazing. I think I will order another one
M***n
Best webstore ever! happy with my purchase
O***r
Gorgeous quality!
0***r
Sorry for such a photo. and I liked everything♡
А***с
The photo looks much nicer than in life. The material is polyester, the quality is weak. Very wide, looks like a clown outfit.
C***c
Very short and very fine fabric
4***r
Shirt of the right size, m. Threads stick out, the color is such, not the same as stated in the picture
A***r
I give a friend, came very quickly, full of synthetics
Customer
Excellent product! The sweatshirt is good quality and arrived fast. I love it! Also it looks exactly like the photo. Excellent store, I will definitely buy from this seller again. Thanks a lot!
E***v
This jacket just won my heart❤! But there is a small lack: the colors do not match the picture. The blouse is thin, but in a cool time it’s not cold as the store put a small rubber band as a gift✨Thank you
Customer
it is very nice thin material and the back is very poofed out and the color is really off. dilivery was long but other than that I love it.