Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
N***a
The dress is light, the fabric is good, it sits well! Shipping fast.
R***t
Thanks to the seller who asks the best price for on the whole platform. Awesome!
B***y
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
M***e
is resonable priced and store is really nice in general
G***o
Muy lindo vestido gracias
M***N
Very very pretty I took it too wide but with a seam to the machine it will be delightful. The color is identical to the picture
W***m
excellent product! no problems with delivery. color is exactly that I needed. thank you 🙂
M***e
This webstore is a great place to make a bargain
J***y
Awesome ! I really like it. Thank you!
B***n
for such a low cost has a surprisingly high quality
Customer
I liked the dress. Corresponds to the description. Easy, free. The fabric is very pleasant to the body. With my height 157 and weight 86, chest 4 size-the village is good. Goods and store advise
M***k
exactly as described! Thanks.
Customer
A really good quality! Just love the way it fit! Recommend the good and the store aswell!
D***d
Muy bonito, queda genial. Llegó en el tiempo previsto. Gracias
M***e
Thanks! It’s pretty good!
A***a
Product really beautiful, thank you very much)
Customer
Bueno gracias
Customer
160cm/50kg size OK
A***r
looks exactly how it described, good quality, will buy order from here again
A***r
For , discount isnt’t even necessary. The price is already more than fair for the quality provided
E***n
matches the product description in full
B***o
Excellent dress size just like Europe, I will buy again
B***o
Vestido espectacular volveré a comprar
M***K
The material is pleasant to the touch. Size fits!
A***r
Great, I added a link under the chest for more effect 🙂 very light, perfect for Caribbean temperatures 🙂
K***l
I want to thank you for the shipment, it was fast and the prodict has arrived in good condition. It’s very nice. I loved the color equal to the photo.
E***k
On my 46 size L is good. There are hips and a dress in them freely. The dress is good! Height 156 to the knee dress.
D***l
Everything very well made and very well designed. recommend!
T***a
The dress is excellent, I write out the second! Realmenduyu
A***r
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
L***o
A little big for a size 40 pants and S T-shirt, but it’s beautiful
W***m
That’s the best offer in this category! awesome
J***a
Excellent product. Thanks!
G***e
After a long search I can safely say it’s the best price for out of all the other options.
A***o
tenia el azul y lo he pedido en rojo estoy encantada quedan muy bonitos y la tela muy fresca
O***a
Corresponds to the description
A***r
My product received, thank you.
B***y
A reasonably priced item with an excellent quality. That’s a bargain!
E***h
lovely one
M***a
bought by a friend’s reccommendation, it’s just like i expected!
F***a
Everything is good. Store is very attentive 🙂 Thank you!
J***y
Really pretty! The material is good enough for the price. Really well made, I loved it!
H***y
best i bought online so far
M***b
BEAUTIFULLLLL!!!!! 🙂
A***n
Very happy with the ! Also very fast shipping!!
T***r
I’m really glad I managed to get online with such a prompt delivery and on such a low price
D***d
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
A***r
The picture imagined a thicker fabric, the fabric is very thin and crumple with ease, very different than it appears.
S***n
The store offers cheap online. Really glad I places an order
C***p
Super fast shipping
W***m
totally worth its money. recommend.
A***r
Now i know where to find a online. thanks to the store!
D***k
Outstanding quality!
L***o
It’s exactly the description. Although it has some ugly smell. I hope it gets washed away most times. Very nice that is.
A***t
Arrived in 2 weeks and in perfect condition. Truly identical to the picture. Very soft, light and comfortable…also the quality is very good.
Customer
A simple dress. Fabric is more less. Walking in the summer is not a shame.
C***t
Very well arrived just the size that, ‘It had to
R***r
A good dress for the summer, I liked everything, I ordered the second daughter.
E***a
Very quickly came, the quality is super. But with a friend at all, it’s such a feeling that it should have been more free, and in front it is very self-supporting. As it is inconspicuous