Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
P***a
The goods came quickly. Pretty good quality. With lining, suitable for autumn and spring. The seams are neat. And the coolest-adjustable on an elastic band under the size of the head-I’m happy. I think we would have sold this in stores with a big margin.
O***a
The hat is beautiful, especially suitable for young women and middle-aged women. The store is very reliable.
D***a
Thank you! Kechka Super!
Customer
belle
C***c
High quality, lined, adjustable, VERY NICE!
S***g
Very nice quality and style.
M***i
Beautiful
A***a
Very very fast shipping!))
R***o
Fast shipment and good communication. The hat is warm and soft. I can recommend this store. With five stars.
A***r
Never thought I can buy such a sheap online. Totally grateful!
R***r
Good Morning to All, the parcel with the cap has come, while the new cute is comfortable, but in quality it seems to me it will be fast pellets, until it was worn and there
J***s
With free shipping available, it’s a great deal.
S***n
This webstore is a great place to make a bargain
E***a
Very nice, as in the description and the seams are even, tightening only without clips-just hanging elastic band, but it’s fix
Customer
Parcel came quickly goods normal
V***a
Great cap. But I was hoping that it would be bigger, more massive …. In the rest the order is satisfied. I support all positive reviews. The store managed with its duties flawlessly. The order came in a general parcel with other orders, which is very convenient.
A***r
quality + very very fast shipping! excellent store!!
2***r
The volumetric cap is light beige, not white. Quite warm, the daughter of 17 years really liked, sits much better than caps from bifri, Austin. cool cut and sewing, I recommend.
G***a
Good material, a little prickly, but warm. It came in 3 weeks in Zaporozhye. There is adjustment, so it will go on a small head, but not on the chatter.
S***v
I took a cap for my wife. She’s happy. The size is adjustable.
S***s
Bel cappello. Qualche filo sporgente e cuciture non precisissime in alcuni punti all’interno, ma non è un problema.
M***s
Very nice but they are too big for my head I like the styles and also the colors it is very beautiful hat and also the fabric is great thank you store for being responsible and ship it early as I expected. I will order more again and I hope it will fit next time cheers! Thank you
K***y
I guess it’s the cheapest that is offered online. Great!
J***a
JUST PERFECT!!! Thanks!!
T***r
I’m absolutely in love! Thank you!
R***r
Very fast delivery. The quality is excellent, this is the second beret. Recommend
S***a
Received in a reasonable amount of time. Glad with the purchase
M***w
Looks great, I don’t find any defects… Shipping was quite fast and arrived without problems.
A***n
With a discount, is the perfect purchase. Very happy with the store
Customer
Love the hat! Colour was quite a bit darker than expected though…
L***a
Perfect. I will buy more
J***r
absolutely true to the picture. my sibling is happier than ever 🙂
E***a
Nicely sewn, well made, I Am very satisfied with purchase, has the ability to adjust, so on the head will trzymała. fast delivery. Recommend.
N***a
Beret sewn neatly, cute, warm, in cool weather. Size 57-58.
Customer
Très belle
A***a
looks damn cool!! LOVE IT! thanks to store!
C***s
nicely made!
S***n
so far this is the best i ordered online. recommend!
V***a
The hat is made very well, neatly stitched, lining, color, everything corresponds to the store’s advertisement, a clear even visor.
S***o
I’m a returning customer from USA! I have purchased many hats from this store and will probably purchase again.