Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
0***r
Quality hoodie, on growth 156 goes as an oversize
Customer
Nice cotton, not very good.. The parameters of 173;90/75/98 advised L, has been in the photo. But it seems to me, M would be better, because it is. Small breasts. And like the length of the photo, sitting oversayz. In general, blouse good in summer, but Zipper Metal sometimes tugovato pass, can, developed.
Customer
Very good, the material is a little thin, i know the store describes it but you can see through. Not that much, but if you want to wear these, don’t wear them with printed , or strong color shirts.
Customer
Class, I’m happy
R***r
Excellent sweatshirt, soft, moderately warm and very nice color. I liked it very much
N***a
Nice zipka. I ordered my daughter 12 years old. The quality of the norms, there are no threads, the seams are even. Thin. A little lightning sticks. On a thin girl with a height of 156 cm sits moderately oversize. In Moscow, such a plan of zipki are from 3000r.
I***a
A good jacket, but I specially took it more expensive, so that the material was dense, a good jacket, but I could also take the same for 600₽. Very light, looks cool
D***K
All photos on the store’s all came to me, took my size, sitting as oversayz, do not stick out, flat seams, however did not like the Lightning (fastening or rastegivat slightly jammed)
Customer
Pipets, I ‘ve outdone all my expectations. Delivery more than a month, everything has come! Very like, the fabric is pleasant, for spring and autumn the most it is not too warm and not super light
Customer
The jacket is very good for the girl)
B***m
I enjoyed the coat, really. It has a very beautiful and tasty use. Not found so hot, and thankfully, came the way I wanted. It is very big boy. 1.70 tall and 64 kg and was still folgadão even with size p. Arrived very fast here in Brazil, a little more than 15 days. Buy without fear
В***r
Come in 2 weeks. Very cool, fabric good quality item, also rezinochka gift. Happy child. Color match. Lines not much looked inside, but like outside the rules. I would have the pants more took the fabric cool
Customer
This is exactly what I wanted!! I don’t like when jackets have that cheap fabric look, so these were really great! The jacket felt thick (but not the lined with fleece kind) and is super cute 🙂
Customer
A good jacket, I ordered L, I wear XS-S. Does not look too big, I wanted a little more, although everything suits me. Not very warm, but not very light, in general, I advise
Customer
Awesome jacket, I advise
V***v
Jacket well, unrealistically cool I liked it very much!! True, the fabric was thinner, but it’s only on my hand. I highly advise!!!
T***s
That throw-on-and-go coat you’ll reach for when you’re running late but still want to look pulled together.
T***i
That perfect weight jacket for when you can’t decide if you need a heavy coat or just a light layer.
C***s
literally 1000/10 i love it sm
5***r
Excellent blouse!! Easy!! Size is the most!
V***r
Well, Shto J came, after almost a month, took the largest size for growth of 164 and 42 kg, everything came as wanted. As a gift put an elastic band ^ ^
И***я
Looks very stylish, the quality is excellent.
Y***r
Seller, thank you very much!!! This is one of the few cases when the item is in line with the description. Fabric oooochen pleasant!!!! Be sure to order in other colors!
A***A
Very beautiful jacket, take the size L and more on height 163, the quality is also super, put a rubber band as a gift
R***r
A beautiful sweatshirt, the snake works well just 11/10. And put a gift. I took the largest size and advise everyone to take. Put a gift
S***r
Came for two weeks, I ordered gray and beige (exactly Xs Shaw this is for color), I’m happy, it’s just IMBA, the best purchase on aliq,
サ***ム
All greetings, I really liked the zipka, the fabric is very pleasant, although I thought that it would be harder, took the size S, to my height 154 cm like a good,, but I still like it very much ૮₍ ˃ ˃ ˂ ₎ა доставка the delivery is very fast, came in 14 days!
V***a
Thin summer jacket oversize, everything is good, but I want all the same quality higher, for the House will go
V***a
I liked the goods. The store put a hair band as a gift. Recommend to buy
T***a
Super Jacket!! On the growth of 166 took MKU
Customer
The fabric is natural, light and for the summer too will go. I do not want to shoot.
T***t
All as in the photo, only the color in life is more yellow My size, but I thought it would be more, a little rastroenna, and so everything is fine, quality and TD superskoe, put a rubber band as a gift,,,
V***v
My height is 163 cm, the leg is s-m, it came well
K***u
Wow wow wow!! Ordered 27 Apr, order shipped 1 May, had come 18 Jun, but delivered today!!(17 May). Fabric Good, zipka not warm, but not too thin, for spring and summer just) metal Lock, in some places a little stick, but it works well. Order, so it was good for thighs, otherwise it will look very. The growth of 164 and weight 49 XL ordered, as time!! Very comfortable and soft. To give a gift sweet gum for hair ^ ^. In general, is estimated at 9/10, very good looking. Did not communicate with. Be sure to order, you will not regret!;] INST: kyssuxa