Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***a
arrived in time. the service here is just the best.
A***n
wonderful very well made
D***l
wonderful deal
K***e
Thanks for fast shipping! The is better than I expected!
B***n
Very fast shipping, good quality! Thank you!
R***t
have just received my parcel. thank you very much!
A***a
excellent product and customer service. thanks for this
M***k
When I placed my order, discount was significant. It saved me lots of money!
A***r
Like it a lot. Quality is excellent. Packed well. Recommend
A***r
Great quality + fast shipping and delivery time. I really satisfied.
W***m
Everything super! Thank you! ‘ll order more in future!!!
A***r
This store is the perfect answer to where to find online
K***e
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
K***h
It’s a size 32 inches, so it’s a small length, but it’s perfect. My son’s husband is satisfied.
M***a
for such a low cost has a surprisingly high quality
E***n
My came in time. I’m really happy! thank u~
M***e
All is OK. arrived in good condition.
S***e
Won’t even compare with what is sold in other stores. This one is the best!
J***s
Received as described. Very good quality
R***l
Super ! arrived well packed and in perfect condition. recommend to others!
K***n
an opportunity to buy such a cheap online is priceless. thanks to the seller!
W***a
Perfect! Arrived fast and the quality of the product is compatible with the price.
G***e
Fantastic!
E***h
Fast shipping, quality is excellent!!!
K***n
just perfect!! it’s worth all the money I paid.
M***e
Good quality and helpful store.
M***w
To buy online on such a reasonable price is more of a miracle 🙂 thanks to the seller!
M***e
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
H***r
Good quality, lengthy shipment. All good. Thank you
A***a
Delivery is very fast. At first glance, everything is fine. As it will be in the sock I do not know yet.
O***u
I like the belt very much, at first glance gives the impression of reliable. The smell is not characteristic of the skin, but it rather depends on the substances with which it is treated, because in all sensations it is skin. The store and the product best recommendations and thanks!
I***y
I take the second one. The belt is great. Delivery in Russia is just very fast.
V***n
Quality Excellent price, fast delivery
A***n
Very fast delivery and product is nice!!!
9***r
Excellent cinturon, I arrive at the right date. Thank you very much. In physical is better than in the photo.
A***o
The goods came in a month. Strap as always on top. Excellent quality, odorless. Recommend
S***n
Nice belt for the price. Fast shipping.
J***Z
Good store. The belt looks good quality and good thickness
G***D
Nice thick belt very satisfied with this purchase bravo store received in 3 days
I***a
The strap was packed in a simple way, it is just as we expected. Is the right size. Be happy with the purchase.
S***e
Product conforms to its description,Genuine, flexible (4mm thick) and very comfortable to wear. I recommend this product.