Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
B***n
I have just tried it. It is amazing! I am happy with it.
Customer
Works great! Most beautiful colors!
B***l
Thanks
R***n
Love it! Fast delivery , it’s very attractive and beautiful. Makes me stay in the shower longer just to see it. Thank you store!
J***a
I was surprised for good!
S***o
Recommend! Delivery to Odessa exactly 12 days, to new mail! I did not communicate with the store!
V***i
Thank you to the store, the order is delivered the specified dates. Lake is normal.
A***a
Super! Polecam! ❤
J***Z
Very happy with the article. Received in only 12 days in Spain. Excellent price quality ratio. 100% recommended
Customer
Article conforms to the description and very easy to install
R***m
Slightly dead, but all is well, thank you!
C***s
Good morning. The article is as detailed. It’s very good. It works properly. I like it very much and it has liked quite a bit. Thank you. A hello.
O***O
Very good product, already in use and I like it I have fast 2 weeks to usa.
M***r
delighted with it and very fast delivery
Н***в
Blow class shower. Dietina Z has a bath. I will review the description and photos. Garno and yaskravno, easy to get.
T***t
Excellent product
V***l
perfecto. vale la pena
Y***v
Cool. good quality.
E***r
Parcel received quickly combined delivery well packaged very satisfied to try
I***v
Good shower head. I use a similar six months. Over time, holes are clogged and they need to be cleaned.
Customer
Kids like it very much and play with the colors. Very good color combination
D***s
Very functional and fun
B***b
Excellent light and shower.Works great. Thank you
4***r
It works perfectly.
Customer
Should be more protected, has scratches. Advice store to add at least another protection over all’unica end that have added.
A***y
The thing is cool, not as bright as in the picture but it works. Of the minuses, the thread is suitable but it still fits even if you put a second gasket. And the second is the water in the lake, which means eventually yellows
L***k
Excellent shower head .. the child is already sending a satisfied .. I liked everything… only water a lot of duckling then I do not want
M***o
fantastic
Y***v
we love it! make showers so much fun
M***o
Nice thought the bigger shower
Customer
thanks works
Y***o
I recommend everything perfectly to the store.
I***e
Thank you, received quickly, everything is fine, I order not the first time.