Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
D***e
The bristles are soft but not wimpy. I love how the brush feels and that it made of silicone and thus more hygienic so far as being easy to keep clean.
S***m
I love to wash my body with this because all I have to do is rinse it with hot water and it stays clean. I don’t have to worry about germs and so on. Also it fits my hand nicely so I can scrub efficiently with it.
A***u
This shower brush cleans my back very well. It can be folded and dried easily. Great Massager. I prefer to massage my back at first without any soap, to have bit rougher massage for my back. It does give a lot of foam when you apply soap or shower gel, so it feels softer then.
B***m
I like the idea of this product. I want something that lasts longer than the typical poof and is also reusable. I do like that it dries fairly quickly and..fits everywhere that’s necessary, it can be rolled up into small..roll?)) and easily taken if you travel.
S***a
Discovered this product while visiting one of the spa in Thailand and ordered it when I got back to US. It highlights (flares up) red spots when I lightly scrub in areas I didn’t realize were tight or needed attention.
L***e
I can exfoliate my back in all directions, and the bristle surface of this silicone bath towel provides a comfortable massage on my back!
G***h
I used to apply cotton towels, but they always stink. I did some research online and felt like I needed to get a silicone scrubber. Had a good experience with it.Comfortable back massage and exfoliate efficiently.
C***r
Following the directions on the product detail page, I applied body wash to my back before rubbing it with this scrubber, which was really comfortable and a great massage. After rubbing my back, some of the spots that hadn’t been cleaned all year were scrubbed. The skin is light and smooth.
E***v
I used to use a bath ball to rub my back, some of which I couldn’t reach, so I just rinsed with water. Over time my back got acne.
I found this silicone massage scrubber on the recommendation of some beauty bloggers.
After 2 days of using it, I was addicted to back rubbing.
This is so nice and comfortable, it scrubs all over my back, and the protruding silicone dots do a great job of exfoliating my back.
The skin on my back is much smoother after the shower and I feel prettier, hhh!
G***e
Unlike other sponges or brushes, this scrubber is soft and flexible which makes them perfect for a gentle massage, but also it is sturdy and provides good scrubbing!
Very convenient handles, especially considering that you are all soapy, it provides a good grip and does not slip out of your hands.
T***a
It feels great on my face and it washes greatly. It’s alot bigger than I was expecting so it makes it hard to get certain spots on my face cause I have facial piercings, so maybe try to find a smaller one if you have piercing. otherwise great.
K***e
Love it! Thick, heavy duty, comfortable to reach my back and shoulders, kind of tingly invigorating feeling on the skin. Color is better than pictured, bright.
C***s
I really like this silicone brush.My back has never felt so good this is a wonderful product it’s got a long handle.
J***e
I really like the massage option of this scrubber. It was a little prickly to start with but softens up in the shower with warm water. I love the feel but need to pay attention to it because it is easy to ignore once you get involved in washing.
D***e
The massage provided by this brush helps to relieve my fatigue. Bathing is also a kind of enjoyment, can compare to a spa-visit, you just need to have your shower room a bit steamy to open the pores first. Works magic if you have dry skin! It does remove all dead dry skin cells without giving that feeling of extra-dryness like after the scrub.
M***h
Definitely a back scrubber. Is as rough as a loofah one side which is great. Lightweight, easy to use. Once you try this brush, you will see the difference! Skin is super soft. It feels so good to scrub your back, it’s like a proper massage! Absolutely must-have!
R***r
I would have given it a 5 star if it was a bit longer. It might work great for a petite person but for an average person, it’s too short and hard to stretch it.
D***s
I’ve always wanted to try one of these. I love it but just wish it created more suds when trying to wash my back.
B***n
This scrubber is long and feels great on the skin. It gently exfoliates and lathers up soap very nicely. It’s very long and easy to use. It is very easy to keep it clean.
F***t
A little shorter than needed but still does a good job!
C***c
Great bath item! Love these scrubbers! Leaves me feeling very clean.
A***n
I really like this back scrubber. It is dual sided which is nice. The length of the bristles is perfect. They’re not too long so you can actually scrub. It still cleans well and Its silicon material is mildew resistant.
J***z
This gives me a soft, easy clean. Although, the handle could be an inch longer, I love it! It also is easy to clean and store. The bristles always seem to bounce back and they don’t clump together like wooden brushes. This one is a keeper!
I***d
It’s perfect – not too rough but enough of a scrub to feel it’s cleaning. Feels great on the back.
A***x
I bought this to replace a wooden back brush that appeared to have some mold growing on it.I can reach my whole back with the brush.The ergonomics are just right for me.
W***m
This product works really well but I gave it four stars because it would be a little easier to use it for maybe 2 inches or so longer. Durable and great for my sensitive skin. Thanks!
H***o
We are elderly with shoulder problems and found it isn’t long enough to use comfortable. If it was longer I think it would be great.
E***n
The scrubber design is great and provides a proper spa experience. For some, I could see that the massage capability may be a bit too aggressive. My wife and I both really like the massage.
As the scrubber only been in use for a few days, well have to wait to see how it holds-up (cleaning, resilience, etc.). As of today, the scrubber is nothing less than an excellent product!
O***b
Love this, perfect scrubbie! Dries quickly and isn’t too rough, doesn’t exfoliate but brushes dirt well.
L***s
Best thing I’ve bought in awhile. It feels very good on my skin and it gives the perfect amount of suds. I will never buy a sponge again. Also I did not have any issues with not being able to hold it. I have fairly large hands so they fit perfect in the holder!
E***o
Bought this massage scrubber for my sore back muscles. I am obsessed with it. Easy to use in the shower and leaves my skin feeling perfectly massaged and relaxed. Totally recommend it!
T***l
I am an exfoliating fanatic, I have dry skin. So this is just perfect for my daily shower routine!
V***a
It works for dry brushing, not only showering! I use this on my legs every night. Brush up ward toward your heart. I’m trying to get rid of creepy skin.
V***a
I’ve always struggled to find a good back scrubber that I felt was effective and easy to keep clean.
The silicone bristles have a great massage feel and I never worry about residue remaining on the scrubber.
It’s a bit heavy, but after a day or two I actually appreciated the weight and found it helped to have the weight and gravity assist with the scrubbing.