Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
r***r
Bath massager …. pet liked it.
N***a
For a long-haired cat did not really appreciate-it seems to me, it’s easier to wash your hands. Maybe dogs will do better
N***g
very nice, my dogs love it.
M***o
la apariencia es idéntica. Es muy blandito y las púas también son muy blanditas. Lo malo es que si el pelo de tu mascota es muy duro no conseguirá profundizar el jabón hasta la raÃz. Tendrás que frotar con los dedos. Si les produce mucho gusto, por lo menos a mi gato 🙂
B***o
It came super fast and works pretty good. At least I won’t leave my nails when I restore my pet’s hair
Customer
I absolutely love it however there is some pros and cons. One for being is the bristles are very elastic feel-y and is very bendable and when you put dog shampoo in it drips down so, you have to do it fairly fast. However was way better than the hard ones that cost $10 at other retailers, which damages my dog’s skin.
L***i
The dog you can see that he liked it because the happy face he put on was indescribable hahahaha but the handling for us or for me the truth was not very good, When I finish and I wanted to rinse it, I took everything apart inside and it was difficult for me to rebuild it and be careful with the soap, I did not put it on my stomach. Everything will come out hahahaj
m***s
really great, better than using my hands, surprised it worked so well
M***n
Very convenient to use
Customer
just like the ad
D***a
Still not tested but looks cool. We will see if it works well.
U***m
very nice
a***r
Yet to use. Seems very soft not sure how efficient that might be with thick dog hair. Or for double coated.
M***.
Very nice and soft to touch , good quality & fast shipping; I like it.
Customer
gentle on skin but cleans well
Customer
I was hoping the little nubs would have been harder but still happy with my purchase
K***i
Super. Thank you.
n***n
good
Customer
Was what was requested.
A***a
I liked my cat too!)
2***r
Haven’t used it yet, but seems great
V***i
as shown
Customer
very accurate from the photo.
L***e
This is my second order and this time is for a friend who loved it.
S***a
Very soft, thank you. It is going very well, it is very comfortable when it comes to washing your hair, to my pet. Thank you
Y***a
Excellent! Recommend
Customer
Techie after all, Bagato don’t pour)) And so the Mity is twisted
A***r
It looks very good quality, not yet tested, but we will see
D***m
Item received in excellent condition and faster than expected! I haven’t used it yet so not sure how well it performs. But Thank you for fast shipping.
M***e
As described
M***r
oswum for pet when in shower
U***z
This is very soft as described. I don’t think this would be very effective for a long haired cat or dog because it is so soft. But it is great for a short haired animal.
K***a
Very good, recommend!
a***z
Not yet tested
Customer
Thanks very nice and fast delivery
V***o
Just like in the photo. It is soft with my dogs’ hair and skin and helps to wash them faster and more carefully.
Customer
It’s bigger than it looks. But it makes its function perfectly.