Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
Customer
They are very light, I asked for them thinking they were for dogs so they are not worth me, because they are like Cork… extremely light
W***m
gorgeous , thanks!
C***y
Good service, nice store and fast delivery. Recommend!
R***t
Awesome deal! It’s safe to say it’s the cheapest price for
D***l
With such a discount, is just what i was looking for
O***a
Received rather quickly. Great quality!
F***e
Fantastic!
K***n
gorgeous , thanks!
C***s
maybe not the lowest price for , but the best quality for sure
I***V
Favorite Toy for cat. I’m not buying for the first time. They have an amazing ability to disappear in the apartment.
E***s
Mon chat adooooooooooore ces petites souris! Je vais en commander d’autres! 🙂
D***k
a nice one. will come in handy
F***k
can’t wait to try my new . looks promising
B***n
Excellent , very satisfied.
E***h
gave as a present to my colleague. instant happines!
F***k
like this !
Customer
Mice are synthetic, one cat out of three liked it, the rest are not interested yet)
S***o
5️⃣⭐️⭐️⭐️⭐️⭐️
N***y
Nice moment especially, if you participate this is the most fun toy for them.
M***v
The mice are wonderful, soft and fluffy) the cat is just delighted. Worth the money and even more. Very satisfied with the purchase. I advise.
J***r
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
L***a
excellent quality, i am super glad
S***a
This store has just the best offers for sale!
J***y
It is most likely the cheapest online out of all the options I’ve looked up. Thanks to the store owner
A***n
I received within a couple of weeks. Like it so much.
M***n
Thanks for the free shipping! Overall quality of is also nice
A***r
as described
M***e
Very beautiful product! Quality superb!! Would recommend to everybody!
M***w
very good product, high quality, will order again
M***y
Great purchase
S***e
Product really beautiful, thank you very much)
M***n
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
S***e
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
A***r
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
R***l
Given that this is a really low cost , i’m truly astonished with the purchase. The store is great!
E***n
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
I***s
great toys for cats. my cats love it.
L***a
The mice are a miracle, the colors are different, the beads are rattling inside, everything is as it should! In general, the cat is happy and I’m with her😄
U***l
And bears in love, I won’t be better, I want to love them themselves, I will not want to fight Poki not to know and good and skin, but to grize the frame, such and not to wither on Tizhden
C***a
Excellent product, a little slow but if I would buy again⭐️⭐️⭐️⭐️⭐️
Customer
Nice quality! Fast delivery. On photo one ball is using by cat 🙂 all are happy 😊
R***r
The cat loves these mice. Keeps him entertained for hours. Shipping is slow but they do come. Be patient.
Y***a
Good mice. Multicolored. In Moscow they are clearly more expensive.
V***a
It’s a pity that everyone is almost red. But it looks good. Natural wool.
N***N
Ordinary mice, sent exclusively black and pink😄
T***a
Asked not to lay down white mice, put all the colored ones, the cat does not see white ones. Thank you, cat satisfied
k***k
Colori is not so the yak in the photo, the hmorning is similar to the natural. Vuha and all in Moscow, dodatkovy Mabut))
y***u
Well reçu