Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
O***a
liked the material. it’s awesome!
S***a
Never thought I can buy such a sheap online. Totally grateful!
E***n
very, very good one! thanks for my !
M***k
Quality of is OK! Thank you very much!
A***r
I loooove it!! It has some small problems but it’s still perfectly fine! Thank you so much for such great !!
M***e
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
A***r
the material and overall quality of is nice, thanks!
M***w
Compared with other offers. This store has the best deals!
W***m
all as described. insanely satisfied. really thanks!
F***a
recommend the 🙂
A***e
Delivered in good condition. Beautiful color!
M***y
Fast delivery
M***a
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
M***y
as good as always. will order again soon
M***a
happy with the 🙂
R***l
I received within a couple of weeks. Like it so much.
S***n
It’s already my second order in this store. Thanks again!
K***e
is of an excellent quality, just as expected
D***l
Placing such a great item for sale is awesome. Waiting for my delivery to come!
T***r
I’ve chosen to buy online and was right! great customer service. thanks!
R***t
I’m glad i managed to find a reputable store where I can buy online
W***m
it’s really awesome that i can get online with no extra costs and receive it promptly and conveniently
M***a
on sale is something! i’m happy i managed to make such an awesome deal
H***y
looks damn cool!! LOVE IT! thanks to store!
H***y
Very well made !
F***k
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
J***a
finally found what i’ve been looking for! thanks for !
K***y
as described! Super Quality! Recommend!
A***a
looks beautiful, the condition is perfect
M***w
superb . i love it!
M***e
I don’t have any doubts where to buy online anymore. it’s now my favourite store ever
C***y
good quality!
J***y
Very good quality. Fast delivery.
H***y
Nice product and quality, looks really amazing!
A***r
This is perhaps one of the best, if not the supreme goods of thisnature I have ever had the pleasure to use. I believe it is a good purchase. It was delivered earlier than it was predicted and saved me a lot of hassle, since I needed it without delay. I was fabulously enthusiastic with the customer service. I appreciate itself, have not got sight of any factors toblame. Definitely recommend.
A***e
came in great condition and as picture, the shipping time was ok arrived as promised
S***a
Fast shipping, completely satisfied with the product. Advice to everybody!
C***s
Fast shipping and good quality. Advise this and this store~
D***l
Great quality and very fast shipping. Recommend this !
F***k
Super helpful store, perfect item. Highly recommend!!
M***k
I’m absolutely in love! Thank you!
V***a
Fabulous ! The store was quick with communication. It’s a perfect choice. A+!
J***s
Super, very nice item… Fast delivery.
C***y
finally found what i’ve been looking for! thanks for !
D***d
even better than the picture. totally recommend this !
K***n
Glad I could find a online, recommend
S***n
I can surely say it’s the best price for for both online and offline stores