Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
g***r
Top workmanship and meets its purpose to 100%.
F***e
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
M***a
finally found what i’ve been looking for! thanks for !
R***a
Made just fine! The lock button is still tight, but I think you just need to get used to it.
A***Y
It’s good, the full water cup has arrived, all according to the product description
O***a
nicely made!
A***a
I’m truly happy with the purchase, it offers good value for money
S***n
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
K***e
Amazing ! Very good material. I`m super satisfied!!
S***e
Super, very nice item… Fast delivery.
M***a
fantastic product quality
A***n
Superb !
T***s
Thanks for !
C***y
Good quality! Thanks
A***a
super made
W***d
I bought this bottle 2 years ago (was still in good shape) but unfortunately lost the bottle on vacation. So I ordered a new one on 18 July. The shipment was super fast, 7 days to the Netherlands!!! Thank you very much!! my dog and I are very happy 😊
H***y
This is for sure one of the best, if not the most cool offers of thiscategory I have ever had the relish to use. I feel it is a good bargain. It got in the post sooner than it was predicted and saved me a lot of hassle, since I needed it without delay. I was fabulously enthusiastic with the customer service. I deal itself, have not pointed out any factors tobe annoyed about. wholly recommend.
F***a
Glad I could get online. The quality is as high as in any offline store, but that’s way more comfortable
T***r
The store is just the best. thanks for
S***n
wonderful very well made
A***a
The store is the most awesome place where can I buy and have no doubts over its quality or condition
A***r
it’s safe to say exceeded my expectations
Y***x
Everything best👌🏼🍀
M***t
Very quickly delivered and super product
E***a
Delivery is a month. The drinking bowl is good
D***s
Everything is perfect!
F***a
This store offers the best price for , great deal!
M***w
Like it a lot. Quality is excellent. Packed well. Recommend
K***y
will try it out today 🙂 thanks for the shipment!
R***t
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
M***n
I really liked the , very nice quality and fast delivery
W***m
thanks a bunch!
G***e
Fast and safe delivery. Great material. Recommend this product! thanks!
B***y
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
A***a
everything’s up to standard
H***y
as good as always. will order again soon
A***r
got recently, wasn’t disappointed
S***e
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
E***n
Thank you! Received exactly as in the description.
M***e
arrived in time and there are no defects. Goods meet the expectations.
M***w
Happy with my new
R***t
I like this product! Shipping is very fast! Quality super!
K***a
Convenient, took 0,5. Water is poured and back drained 🙂 the dog immediately drank
R***l
Amazing quality and fast shipping
M***a
I don’t take it first. To be like the dog. Daughter
B***e
My 4 month old puppy uses it with pleasure it is very convenient
L***k
Super.Thank you♥️🇨🇳♥️🇨🇿👍👍👍
v***r
Duge class thing for walking
E***i
So awesome product, great for big walks or hikes or even to keep in the car, I feel so much better knowing my dog will have water wherever we go!
S***v
Great item, quality. Thank you!
P***v
Super
O***a
Quality, light, beautiful. For Spitz enough) the delivery is very fast. 3 weeks to Moscow
m***m
👍👍👍👍👍💐
S***a
very good product
N***a
Thank you, expectations are rewarded!