Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
V***A
It’s just as it looks in the picture, the cat likes it even though it’s not his favorite toy either.
J***e
Just received this adorable cat toy, so far my kitten loves it. He’s not old enough for the catnip balls yet but I will use them in the future. Super sturdy, suction cup is good, stuck it right to my dresser.
D***A
My cats really enjoy this interactive spinner. I’ve filled one with catnip balls and the other with treats (I purchased two). They really engage with both of them and keep them entertained. The suction seems to stay on hardwood & tile. Make sure the surface is clean and your really wet the suction cup and push the air out. They haven’t used the bubble in the center yet but I’m sure if I spray a little catnip on there, they will be hooked! Great toy. Highly recommend.
T***d
This cat toy was bigger than expected (I liked it). The construction quality is very good. It will last a long time.
My cats were instantly drawn to the catnip balls that you insert inside the outer edges, which made them want to play with it. The bells are a fun sound too.
My only negative is that the suction didnt last long for the areas I placed it. The suction last less than a minute. I tried on the flat laminate flooring and the smooth baseboard (around the door).
P***t
Very attractive for the cat However the suction cup does not hold much .. on flat ground the cat puts 2 paws and the toy does not hold anymore. On the wall or furniture.. The Toy detaches itself after 30s
S***v
Everything is cool we liked it! Two balls of Mint are probably included to put them in a toy.
Customer
Just like in the announcement, the truth my cat doesn’t like very much
A***a
The cats were really curious about it. Jackson especially. I was really hoping it would stich to the wall but didn’t expect it to. They tried playing with it on the wall and it fell. Now it is on the window by the cat tree but they haven’t really been interested in it there. I plan to get a piece of plexiglass to put on the wall so I can stick it there for them. It would be nice if it came with a piece of plastic that is sticky on one side to stick to the wall so it would be more at cat level.
P***c
great
M***h
I was excited to receive this cat toy for my three cats. At first, I had one that was semi-interested and the other two were not at all. However, after a few days, the other cats will now play with it in the middle of the night. I put it near their climbing structure and they seem to enjoy spinning it when they climb up or down. It is a toy that doesn’t hold their attention for long, but it does keep getting played with as time goes on.
M***n
The cat toy arrived in perfect condition. It’s well made; arrived the day early ordering. Our cat was inquisitive immediately. I slowly spun it with her and she started doing the same. That was on the floor; and we currently have it on the refrigerator front. She spins it and is interested in the end compartments. She hasn’t used the scratching piece yet; but she most likely will.
Y***i
It’s a very interesting toy. It’s made very well. It’s of good quality. It’s easy to install. It’s also OK to put it on the wall. It’s firm after installation. It won’t shake. It won’t fall off on the wall. It’s fun to play with. It’s flexible. It doesn’t get stuck at all. It’s a small toy that can be used for a long time.
Customer
The cat is afraid of toys :-)))
L***e
I recommend this store! Good quality products as you described
Y***Z
My cat’s favorite new toy. I was looking for something to incentivize her to go up on her perch and look out the window, because she wasn’t interested before. Now that I put this toy up, I can’t keep her off the perch.
L***a
I have never seen a toy that fascinated my cat so much. It used to lose interest when it was used to play. I installed this toy on the wall in the room and placed a light ball. My cat always wanted to go. Fiddle with it
M***s
My cat is still a little hesitant of this toy, but I believe he’ll eventually love it. It’s great quality and I do like that it comes with cat nip balls, bells and a flashing light to attract the cat. The suction works well; very strong. I currently have it stuck to my bedroom door and it’s been stuck there for about 3 days now and hasn’t fallen off yet.
M***h
I just got this in the mail today because I love to spoil my kitties and it’s super cute. I love the design of it. It’s super smooth material and I love that it can suction to things so it doesn’t have to sit in the middle of the floor. It comes with a bell, a light up ball and 2 catnip balls to put in the windmill. It’s very easy to set up. Highly recommend! Even my dog loves it!
A***O
Everything is fine, the cat does not play for some reason…
M***m
My cat loves it.
J***j
Great! I love it. I hope my little girl likes it.