Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
t***s
Super 2nd time I order. The first I kept it for more than 2 years. My dog adore him. They are of good quality. Very soft, machine washable.
M***w
really good quality, I didn’t expect it. A+++++
M***e
so far this is the best i ordered online. recommend!
F***k
It is simply gorgeous!! The quality is great 🙂
M***n
lovely! just what i’ve been looking for
c***s
💜👌
T***l
Exactly as described, very fast shipping. Very comfortable.
R***r
Very soft and pleasant thing. I’m ready to lay on it myself, but my cat did not take a pillow for some reason, I think it will get used to time. I took the size 50, a large enough pillow. To compare sfotala with a lighter. On the back of the rubberized droplets, which allows you not to slip on a smooth surface. Before Bryansk goods came in 2.5 weeks
A***z
As in the photo, pretty, very soft, I ordered 50cm for 4 kg Chihuahua
P***r
It’s great, just like photography, exact color. And I arrive in just 10 days to Spain. Very happy
7***r
As shown in the photos, the shipment was very fast. I had a bed and I needed another since I have two cats, I am guided by the measure of mine and it is perfect. It comes very well packaged, once open and with your hands you can shape it.
A***r
Description exact, the cot came in a vacuum bag. After unpacking and shaking, I carried the desired shape, there is no smell, well, if a little new material. The cat immediately mastered.
A***v
My cat seed immediately understood the purpose of this fluffy bed. Quickly climbed inside and fell. My cat is large, 7 kg, I measured its size in different sleep poses for a week. In the end I chose him a bed with a diameter of 70 cm. Turned out to be just right for him! The cat really liked it. And the color is very to face! See the cat in the bed? And he is there!
N***g
The softest bed I ever found. My cat avoided it for a few days, maybe because of the smell but now she will never leave it! 60 cm is quite big for a 4kg cat. FANTASTIC PURCHASE!
V***r
Delivered quickly. Corresponds to the description. I bought 50 cm, I thought it would be small, but our cat there is a little drowning))) napkin next to the understanding of the size. Very soft, fluffy and pleasant.
I***y
My cats Adora the basket but now I have to buy another because the three want it ..
Customer
Glory Zsu!
Customer
Very well and quickly received
F***r
Arrived a week in advance
C***e
I recommend very happy with my purchase all perfect I recommend🌞
j***r
Very thick, very soft …. My cat is lucky😂.
W***m
Buying in this store was a decision of the month 🙂
A***a
arrived in time. nice purchase, no comments, just recommend
J***a
The was offered with a fair dcisount, so how could i resist the temptation 🙂
S***a
Delivery is fast, quality is acceptable. The cat itself got into it and approved!) I recommend
H***y
really impressed with the quality
O***r
Such a good item for sale in a really reputable shop!
F***e
as for my experience, is really worth ordering
N***M
Ordered 11. 20 beds were already in the pedestal. Looks beautiful, soft. For a cat, 3 kg is good, even slightly large.
J***s
It was exactly what I ordered. thanks so much
L***e
My cat is happy in size: 70cm the cushion is beautiful!! Thank you
D***l
Perfect! Everything was fine
G***r
Pet Bed is Super such as the description, fluffy and mięciutkie, only minus is it that came after more than 3 months of order.
A***z
Very satisfied and bought 3 times the attentive store and very fast bought
A***e
Actually that’s a good price for . Bought without hesitation
J***y
Thank you very much! i got the today and i’m satisfied!
J***y
That’s the perfect place to find online
p***e
Too small damage for my dog
D***l
cool
A***a
Outright adorableness! I shopped for it for my pal’s siblings anticipating how cheerful they will be, and it really makes a nice gift. de facto it is even better than the image. It is just delightful and makes a excellent bargain – the quality is first-rate for the price. I will obviously acquire one more, and can positively recommend it to anyone.
F***a
Received in a reasonable amount of time. Glad with the purchase
K***y
This inexpensive turned out a really great solution for me
S***a
It’s already my second order in this store. Thanks again!
M***w
Product is great, came very quickly. Recommend items and store!
T***s
super good and thanks for free shipping.
S***a
quality super! true to description.
S***i
The bed is good.
A***a
Everything is ok. Thnx!
M***w
That’s such a cheap ! Glad to find it online
N***e
This store is the best place where i can get online
R***l
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
M***y
Excellent buy – Rhubarb the cat yet to sleep in it – but I have high hopes 😀
A***s
Good for my 900 gram dog. Fits stretched Has arrived in 9 days
M***a
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
A***n
With such a low cost, has an excellent quality
A***n
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
A***r
Met all my expectations, thanks!
B***n
even better than the picture. totally recommend this !
K***n
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
D***f
Cats like it very much. Recommended
H***y
awesome . thank you!
O***a
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
M***e
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
D***l
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
C***y
is perfect! I luv it!
R***l
Thanks to the seller who asks the best price for on the whole platform. Awesome!
J***r
of good quality for such money
Y***v
Fast shipping. Packed using vacuum. Good for not big kats. Chunky boys need bigger size
V***a
I should say the product looks exactly as in pictures. Thank you very much!