Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***r
Shipping fast. The mat corresponds to the description, packed well, wrapped in paper. I use regularly. Recommend.
N***r
Super fast delivery!! Only 15 days to New Zealand. Very impressed Product is excellent, just what I was after Really big and sturdy
M***m
The mat is very good quality, and good size! It came very well and quickly!
J***a
There were 29 days on the way, I waited for him early. Size such as I ordered.
M***n
Very very good product. Actually bought three now 🙂
F***r
I have not tried it yet, but everything looks good
S***n
Super!
J***r
a nice one. will come in handy
N***e
a very good price for the quality
C***y
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
S***n
Well packed. Quality good, very happy. Thank You Very Much.
M***w
Very cool , I received it in good condition. Thanks to the store!
C***s
Very good . I like the quality. The store was attentive and cooperative.
M***n
just fantastic. Very good quality and top store.
B***y
great
A***r
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
M***k
Super helpful store, perfect item. Highly recommend!!
M***a
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
A***a
in this store is a really good offer. i wasn’t disappointed.
E***n
superb quality! recommend this
K***n
All is OK. arrived in good condition.
B***y
is just like my pal wanted. thanks!
E***h
superb . i love it!
A***n
New has an astonishing quality. I’ve checked ot alread 🙂
E***h
It is really gorgeous !! The quality is great 🙂
T***r
This store offers lovely items for sale. Adorable stuff!
D***k
noproblems with the order, everything is fine
A***a
Buying in this store was a decision of the month 🙂
T***r
Cool , quality matches the description.
M***y
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn’t disappointed, just the opposite
S***a
it’s really resonably priced, and the store offers a great service.
M***y
modest price, top quality!
H***y
the quality of is great for the price
K***e
Thanks for discount! I finally get it! Love it so much!
F***a
top quality, no drawbacks
D***l
is of an excellent quality, just as expected
A***e
totally worth its price
T***s
I can’t express how satisfied I am! I deliberately familiarize myself the reviews before ordering merchandise online, and this one has such super reviews I couldn-t shy away from it. It-s insanely adorable, the depiction doesn-t do it justice. I-ve got a lot of compliments for it. It is fabulously excellently made and insanely worth the minimum price I paid for it. in short, it is a rare product.
C***s
I’ve purchased on sale and the quality is amazing
S***a
Such an inexpensive is great! Best webstore ever!
A***r
just received, no flaws found
W***m
I am delighted. This was a striking bargain with a surprisingly adequate quality for such a mini expenses. It’s totally what I was envisioning it would be. I just was given it a few hours ago and gained advantage of it at once. as a consequence of the tryout, I am surreally enthusiastic and would suggest to anyone!
S***e
fantastic product quality
P***r
Great mat. Recommend.
J***y
Brand new for such a modest price in a reputable webstore? I didn’t even have to think twice 🙂
T***s
arrived in time. nice purchase, no comments, just recommend
E***n
All OK
V***h
Has bought already a second, very satisfied with the goods. Definitely recommend to buy. To the store special thanks for the fast delivery.