Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
M***a
No reason to worry where to find online. This store is just the perfect place to get everything you need
R***l
I can’t express how happy I am! I regularly look into the reviews before acquiring stuff online, and this one maintains such exceptional reviews I couldn-t shy away from it. It-s totally adorable, the illustration doesn-t do it justice. I-ve got a lot of respects for it. It is totally faultlessly made and totally worth the minor price I paid for it. giving it in other words, it is a outstanding bargain.
S***e
The purchase arrived really fast! And it was accurate! Thank u friend
K***e
This is just the perfect store. Can’t remember where else I was able to buy a for such price
M***y
New available in such a convenient webstore is a true catch!
M***w
Excellent quality, reallllllly satisfied. would recommend
A***v
My parameters are 1.80 height, took XXL, sat just on me. If you like more things, then take another size larger. The shirt itself is warm. Of the minuses pricked
G***e
totally fine
F***a
really happy with the , recommend this store!
B***y
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
A***n
everything’s up to standard
O***r
Everything is ok. Thnx!
J***r
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
E***n
Just as described. I’m satisfied.
T***r
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
W***m
I received within a couple of weeks. Like it so much.
S***n
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
2***r
Very satisfied with the purchase, I recommend this product. Fast delivery, came for 8-9 days. Slightly glows under the ultraviolet lamp)
M***e
Very good quality
M***e
I was wondering where to buy online, and thankfully found this store!
S***a
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
L***m
It’s the lowest price for I’ve ever seen. Thank you so much!
J***s
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
T***m
nicely made!
A***n
Resonably priced item with a nice quality. Check out the webstore!
L***m
Glad I could buy online. No hassle, and the quality is fine
E***h
Soft warm quality! My husband is happy)
K***y
arrived in time and there are no defects. Goods meet the expectations.
L***a
it’s really awesome that i can get online with no extra costs and receive it promptly and conveniently
B***y
Never hesistated to buy online for such an attractive price from a trustworthy seller
A***n
Bought with no second thought. Best price for !
G***a
The shirt is very small and short. I took XL-about 48 size by parameters. Slightly pricked, but very cute. Sewn well.
E***h
Thank you! Received exactly as in the description.
H***y
of good quality for such money
F***a
Good product, good store
Customer
The sizes do not correspond to the item received very small
J***s
Perfect!!
A***a
exceptionally great!
C***y
well costs every single cent i paid. fine and cool
A***e
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
S***a
this is a perfect choice for such a low price
M***w
Even if it’s not the cheapest online, I recommend buying anyway. The quality is astonishing!
V***a
On growth, 163 took M in the hope that it will be the same in size as the original (I have a shirt from the official store). But this model turned out to be shorter and narrower in width, although in my 44-46 still fits, just ideally I would like an oversize. With the store did not communicate, perhaps and should be clarified in advance. But I’m happy anyway.
W***m
Really pretty! The material is good enough for the price. Really well made, I loved it!
S***a
very satisfied with the product. i recommend