Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***r
Good item and fast shipping. Thank you so much!
W***m
Actually that’s a good price for . Bought without hesitation
Customer
Coincide perfectamente con la fotografía del vendedor. El aro de plástico no está forrado, solo está sobrepuesta la tela, pero eso va de acuerdo a la foto que de la publicación. Me gustó mucho. Volvería a comprar.
J***a
significantly better than a similar one i bought offline
G***e
quality super! true to description.
M***y
Resonably priced item with a nice quality. Check out the webstore!
A***n
Buying from this store has exceeded all my expectations. Thanks for !
K***n
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
J***e
Very happy about product. It has “teeth” so doesn’t slide from head. Looks nice. Quality super. Delivery fast, less than month. And combined with other my orders. Not first order from this store:)
A***s
Linda é muito confortável , amei
Customer
Love it! Also, very fast shipping
L***r
Just like the picture! Very good quality. Fast shipping. Love this product.
R***l
Love the product. Good quality and shipped very fast thank you!!!
S***e
Couldn’t find a anywhere but in this store. Nice job!
H***y
excellent product and customer service. thanks for this
S***a
Product same as the description, arrived before the deadline, well packed, recommend.
R***t
great , totally worth waiting for
A***a
I am really thankful to the store for setting such a good price for
O***r
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
N***e
is resonable priced and store is really nice in general
E***n
can’t complain, is of top quality
T***r
Fast delivery
B***y
totally worth its price
E***h
quality super! true to description.
R***l
another great order of ! no problems
D***k
excellent !
A***n
that’s a bargain! looks perfectly
G***e
even without a discount is still really affordable
H***y
For my budget is a great buy. thanks to the seller!
F***k
Product exactly as described! Thank you very much!
W***m
quality + very very fast shipping! excellent store!!
K***i
As described
A***e
Very good quality, comfortable, meet all the description
M***e
first class item and service!
S***a
the quality of is astounding
K***y
nice and in perfect condition…thank you…
A***r
Very good!
S***a
Super, very nice item… Fast delivery.
K***n
the delivery was very fast, faster than expected, very good! Very pleased with the term!
F***a
awesome The store is great, btw!
M***a
Such a cheap online is a great deal! thanks to the store
J***r
Buying from this store has exceeded all my expectations. Thanks for !
A***a
The store helpedd me out when I couldn’t find a anywhere. The item quality is up to standard
Customer
Cute
M***w
Quality of is OK! Thank you very much!
K***e
Glad I managed to get online – won’t have to go to anywhere
T***m
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
K***e
the seller undoubdetly did his best. savings for didn’t go in vain, the product is more than fine
R***a
Very fast shipping to Slovakia. It is also very good quality for the price. Looks same as on the picture. I will recommend to everyone 🙂
C***o
Muy bellas me encantaron, muy bien material