Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***l
awesome , i recommend!
Customer
It came four days before bucksan. Brought delivery to the house. 10/10!
A***a
Thanks for the free shipping! Overall quality of is also nice
Customer
Beautiful, good quality. Recommended 100%
M***a
The set for its money is chic, looks stylish, convenient to use, as a gift put a bottle opener. Delivery to St. Petersburg in Postamat took 5 days.
L***a
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
N***r
Delivery was very long. Everything smells very plastic, but in general everything is fine. They look reliable
A***V
Very cool things! And made qualitatively, and the color is super, and generally beauty. The set came very quickly, the wife is happy.
Customer
I received it quickly it corresponds to my expectations just some are small but of good quality
W***m
Buying from this store was a good choice. price is pretty low yet the quality is amazing
J***a
I love it!! really good! My first time buying and of course will buy again~ i recommend!
S***a
loved the quality and packing of
L***z
As you describe it. Has arrived before the expected date
D***l
got it for my cousin. no drawbacks noted!
A***v
All as in the picture. I order the second set.
R***t
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
C***s
Perfect! was delivered very fast. The quality is good. Thank you! I’m very satisfied!
S***k
Great set. Peter delivered at home for a week. Was a slight smell, threw a PM machine (not advise to do so), after bathing smell disappeared along with lacquer finish))))
M***a
Great set, thank you. The price is lower than the other маркетплейсах
T***a
Super. two pieces in the frame did not hit 🙂 The set is cool. you hold tight. it’s a pleasure to cook. the tops are silicone.
S***a
more than worth its cost
S***a
I bought on sale, was delighted with the quality
T***r
That is a really good price for . Glad I found this store.
E***i
Delivery by courier to home. quickly everything is fine
M***a
It’s the best I’ve ever bought online
M***a
everything is good! Thank you!
T***r
everything is good! Thank you!
L***m
The was offered with a fair dcisount, so how could i resist the temptation 🙂
J***a
probably the cheapest online. glad i found the store!
D***k
have just received my parcel. thank you very much!
O***r
was greatly satisfied with the order
M***k
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
N***e
With such a low cost, has an excellent quality
S***s
The picture looks beautiful. Color matches. But the size in my opinion is not enough.
A***v
Excellent, very like. In cooking have not yet been sold, but beautiful. Delivered quickly, with the store did not communicate
N***a
12 items. There is little smell, box came a little wrinkled, but items all integers.
ص***r
it arrived early and faster than expected . it’s excellent and same the description , the color is same the picture
L***a
A set of excellent quality. There is a smell, or glue, or plastic, I hope, after washing will disappear. The parcel came well packed, in a branded box, a shelf, and on top of 3 layers of PU film. You can for a gift.
N***a
Arrived in less than 3 days! I’m super happy because they’re better than I imagined. Very good size, very good quality silicone, do not smell and very complete. In addition to coming with the boat to place them, it comes with a kind of tray to support the utensils when we’re using them so we don’t stain the countertop. I can’t be happier. I’m going to ask for my mother again. And I will certainly trust this store for next purchases.
S***V
The parcel came to Krasnoyarsk in 8 days, the quality is good, the silicone is soft, the depth of the halves and spoons is quite sufficient, the blades are comfortable, the forceto use Seller recommend
E***a
Great set! Quality is super. I bought it for $10. Now the price has increased significantly. Handles Wood.
Y***o
Thank you store!!! Packing at the highest level, all whole!!! Thank you very much