Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
H***y
Qualities very well made very comfortable. It fits the size.
K***r
aww
6***r
excelente
B***y
Very well made !
M***a
Good product but a little thin
E***a
bueno
C***k
Great fit…love it. Will recommend
m***m
Superb quality jeans, they fit me perfectly. I will definitely be buying more. They are a little thin but excellent value for money. They are very comfortable and have the perfect amount of stretch. Love them. Product was delivered to the uk in less than a week.
L***a
thanks to the seller for free shipping! happy with the purchase
D***d
187. Weight 80.
M***e
Buying from this store was a good choice. price is pretty low yet the quality is amazing
F***s
I really liked the pants, thank you.
O***v
18 days to Eagle. It’s not the first time I ‘ve taken Wang’s brothers. Always everything is high quality and corresponds to the description. took khaki, my size was not, under the contract with the store changed to blue 36 size. They turned out to be sewn on me (previously took 38, were too big). Weight 96 kg, height 183 cm, waist 96 cm.
T***n
too short
M***K
Nice jeans!! As described
J***o
It fits well brings many things to make it perfect to the car my husband’s charm
P***s
Excellent jeans and size, I am slim, height 1.65, I would recommend size 30. 🇨 🇱 🇨 🇱 🇨 🇱 👍
Customer
I’m a woman and I bought them for me. Now I’m gonna buy another one but one size less. They’re very comfortable elasticates.
J***a
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
V***a
It’s the lowest price for I’ve ever seen. Thank you so much!
A***a
Send fast, not yet try… Good quality
S***y
merci
Customer
Jeans are excellent.
L***n
хорошие джинсы. читал что зелёный уже всех с низу наверно так и есть.
J***y
That’s the perfect place to find online
D***d
Received rather quickly. Great quality!
T***e
As always top
Customer
Very good
Customer
Small size
Customer
Good quality but it is smaller than previous items ordered with the same size — I suppose that something changed compared to the model sold a few years ago.
Y***r
Good
B***u
Nice jeans. Stretchable and perfect fit. I took size 33. I am 172cm and weight 182 pounds
D***n
Norms second I already order
L***a
the quality is very good! very impressed!
M***h
Already bought öfters and super quality I can only recommend once again like
A***v
Good quality goods. On my 54 height 182 sat perfectly.
W***m
Thanks for the goods. It’s perfect!
E***n
When I placed my order, discount was significant. It saved me lots of money!
S***a
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
a***o
Excelente
M***w
Fits well, comfortable and stretchy material.
R***l
Greay quality product, delivered in good condition. Thanks a lot!
J***a
Satisfied
t***t
Wonderful
F***a
They are comfortable and look good
M***y
Is very well excellent light equal to the image
Customer
they are very comfortable
a***v
Good
A***z
Very good the truth I recommend them
D***i
good
M***e
I honestly didn’t mean to order these jeans but when they came it was very speedy delivery. the might have fit but they were actually the wrong size so instead of sending them back I just gave them to the pantry for someone who can’t afford jeans and needed and could wear them. I barely donate anything but when I did that it made me feel pretty good cause I know someone will eventually pick them up and be able to wear them that needed them and could use them some people do appreciate it and some people just take it for granite
Customer
My order arrived very on time earlier than expected thank you very much the color I wanted and the model I am happy with it
Customer
very satisfied
J***l
Great fit and look. Pockets are a bit shallow on this version, but everything else is 👍 great!
9***r
Very good quality product same as the photo and shipping before date are very good
a***r
Hello, well, it arrived a little earlier in fact and They look good and they fit me and look good quality
Customer
Very good quality fabric, the size is accurate and perfect is not long so no need to fold it
S***s
Very wide (½ size more) order your size or one less the fabric is very thin is strech colors great as is
C***h
7 days shipping. quality control is not there. zipper color is silver instead of copper color, zipper is not smooth, very rough zipping up and down. the button is loose look like it’s almost coming off. the button and the button hole is too small it will not fit, I have to slit it a big bigger to make it fit. over all the jean fit good stretchy fabric breathable. for $9 you can’t expect too much
R***s
All good looks good quality And the size is correct… Thank you seller
a***a
good
j***r
I like it but let’s see how it works
P***r
Ok
l***r
Very good quality