Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
Customer
I don’t know if it’s greedy, the stone is cute, yellow-brown, with transparent leaks
Customer
i m pretty disappointed w it since i had to pay extra at the post office for unknown reasons, but overall they re pretty nice, scratch tested some and they are real aswell. also dont expect them to be too big, the smallest ones are like 1 cm and the biggest ones aprox 2.5 cms, got 19 pcs but a piece of rose quartz is missing from these pics, the size is perfect if you want to have them in ur pocket:) also for my romanian gals i paid like 40-45 lei so u better go and grab sum from stonemania or universul cristalelor bbs
M***a
Stunning stones! Natural, large, well-polished, nothing superfluous. Just a qualitatively executed order! Delivery to St. Petersburg is about 3 weeks. Packed-good. In the navel and box. The colors of the stones are bright, saturated. I’m very happy! To the store Thank you!!!
K***y
Absolutely satisfied with the . Thanks a lot!
F***a
was packed carefully. loved it
O***r
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
S***a
my groupmate is so happy with ! This is the most mind-blowing offer ever! me and my relatives would recommend this deal. It was handed over so fast, the anticipated delivery was a bit more than later and it came sooner than in seven days after placing an order! totally thankful with the bargain and with the customer service. And this obtainment, exceeded the expectations for thecost.
D***w
Delivery was relatively fast – about two weeks. The goods were packed well and there were no crushed places. The product is good and functional. I recommend.
A***r
Excellent quality. Package arrived in good condition. Good work!
T***r
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
F***a
nice 🙂
K***e
I’m so HAPPY I bought these! They are genuine and such a great deal! Great for beginners as there are sooooo many you need! I got these to make as jewelry for friends but I’m definitely keeping some for myself too! I’ll be back!!
a***r
Hello ladies and gentlemen, the order came very quickly. The stones are very well made. Thank you
Customer
This time it doesn’t look like what was requested, and I don’t think it’s the mineral requested, but it’s well polished.
J***s
no reasons to be disappointed. is awesome!
E***h
Thank You Very Much. Very cool. Color as the photo.
M***e
Product is great, came very quickly. Recommend items and store!
A***s
Quick Recebido.
J***e
Beautiful decorative stone with a very beautiful color and great polish.
H***y
I think it is a good price for . happy with the service!
S***e
as for my experience, is really worth ordering
V***a
This store is the perfect answer to where to find online
K***r
they are 100% real i had 3x lapis lazuli, 6x black tourmalin, 5x moos agate, 6x clear quartz, 9x amethyst, 6x rose quarz, 3x tiger eye, 8x green aventurine
L***m
It`s nice! good store!
F***g
Very beautiful stone
M***e
Very nice! I carved them to see if it was Crystal and they didn’t scratch! I recommend them
M***e
For any type of budget is a nice option
A***n
For any budget is a good choice
T***m
is of a cool quality
M***n
it’s lovely ! just as described
A***e
This webstore offers the best price for
A***r
Beautiful stones and deliver was faster than said
J***s
The product arrives in suitable time in good packaging condition without damage or scratches the product is the size suitable for very beautiful stone collection
R***l
Low cost is something i was searching for quite a long time. this place really made my dream come true
O***r
totally conforms to the description
M***n
arrived ahead of time. Quality is excellent!
E***k
The stones are beautiful. Exactly as described. Thanks
Customer
Excellent, just what I needed.
M***y
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
L***a
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
M***a
I really like this . very beautiful. Thnx!!
K***e
cool
J***a
Excellent , very satisfied.
K***n
Great variety!
A***r
arrived pretty fast! quality amazing!
S***s
muito desiludida pelo tamanho das pedras
G***e
awesome The store is great, btw!
S***a
everything comforms to the description
S***n
is a perfect value for money
M***a
beautiful stone. The delivery was much faster than expected. totally satisfied. I will continue shopping
J***e
It’s very pretty, it looks like a dice is a decent size.
m***z
Very cute but it is a little broken
I***a
As per description. Quick delivery. Thank you. Recommended to others as well.
L***1
Pretty good quality good material I like it very good fast shipping. I do not try it yet will update if is not good
Customer
only 10 days to arrive. beautiful thank you
Customer
It is very well polished and no defects suitable size and color is also consistent with what is offered