Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***r
an excellent , worth the money!
E***e
Dense fabric, holds the shape of the sleeve well
E***n
I really like the fabric of the product.
J***r
thank you! quality is good! I like it!
V***a
Beautiful! Thicker material. Well made, sewing is neat. I have it in black and white. None of them is see through. I was hesitant between L and XL. Seller recommended L, so eventually I chose L. And it is just right. XL would be more of an oversize fit. I think this blouse is too elegant for too oversize look, therefore L is perfect. If you have bigger breasts, go for XL. My height is 174 cm, 59 kg. 86,68,98cm. I would buy again. Arrived in cca 2 weeks.
J***Z
Very beautiful shirt!
I***n
Very nice, the L size fits 42/44 RU size quite fine
S***a
Very beautiful blouse! Stitched qualitatively, the material of the blouse is excellent, like velvet! I’m delighted! The size grid of the store is correct! Thank you so much!
G***e
What you were looking for!!! Fast shipping! Recommend!
T***s
Good quality of the product, i’m impressed
E***a
Super quality! Very nice shirt. At 46 size-XL
E***a
Excellent shirt for 46 size HL
Customer
Nice blouse. Threads do not stick out anywhere.
A***e
I fell in love with this shirt she is beautiful too beautiful and style
O***s
I liked the blouse. Cloth is dense, does not crumple. Sewn neatly. At 88-70-95 the size m approached perfectly. Came to Belarus for 2 months
Customer
The goods came on time. Corresponds to the description.
S***a
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
M***e
everything is good! Thank you!
E***r
Very thick, colour not exactly like the picture. True colour is grey less purple.
T***s
was as described. recommend.
M***w
The best part is free shipping 🙂 Huge thanks to the seller!
A***n
the seller probably asks the lowest price for ever. that’s something! thanks for the service
M***e
As the picture. The quality is good and arrived really fast. Great work!
Customer
that’s cute design.material is more thick than i thought.i’ll wear it in next autum！
A***a
Everything is fine, the fabric is pleasant, of course, synthetics, but comfortable for the body. In vain I ordered a larger size, the neck dangles, in the chest is wide. It was necessary to take my S (or rather, I have XS-S, with M I clearly overstepped. And so cool! It came to the point of issue very quickly. I did not communicate with the store.
A***a
i guess it’s the cheapest price for i’ve ever seen. good job!
Customer
The fabric feels very nice, kind of like smooth linen and it’s well-made. The blue color looks exactly like the picture and the sleeves are nice and poofy. Definitely worth the price. I ordered an M for 163 cm, 60kg and buying again I wouldve chosen a size smaller – but it’s still nice oversized. The shirt arrived two days earlier than planned.
Customer
Has come in integrity and safety, the size has approached on a large parameters, I am delighted
V***a
Nice blouse
L***l
Delivery 2 weeks to the Leningrad region. Good qulity. No smell. I regret that I did not order 2. the fabric is dense. On the OG 100-xxl just right, a little freely. Thank you!
V***a
Some where the threads stick out, otherwise the quality is satisfied. Looks great, I’m delighted with planting, took M on my S
B***y
as described! Super Quality! Recommend!
K***a
Beautiful .. I took a bigger size to look over the top, which I did not regret. Parameters-og 95, height 170
3***r
My daughter likes
S***r
So warm and cozy, the perfect shirt for winter! fit perfectly and I absolutely love it!
H***y
I like this product! Shipping is very fast! Quality super!
Customer
The size is exactly 40,42, the height is 160-162. The fabric is satin from the inside, the outside is dense. Sleeves with an additional insert of lanterns. Did not communicate with the store
I***a
Delivery to Irkutsk for about a month. The material is pleasant to the body, there is no smell, does not shine through, the seams are even, the sleeves-lanterns look unusual.
N***k
I wear 44-46. Height 175. The shirt is cool. To the store Thank you very much. It’s been over a month.
B***n
is of a cool quality
T***t
Nice shirt!
Customer
The size is small, my mother was small.
N***l
Chic, the second time I order already for a girlfriend Very high quality and expensive looks for its money
E***a
Good shirt, came pretty quickly. The material is pleasant to the body, the threads do not stick out, and the main thing is to weave dense and does not shine through, the size perfectly approached, the only little bit in in
Customer
Beautiful.
L***w
I ordered deliberately for a size larger and very happy with it, the shirt sat down as I wanted. The fabric is dense and pleasant to the body, all the seams are even, the threads do not stick out, all the buttons are in stock and are well sewn. Fabric without stains and any defects. There is a specific smell, but it passes after washing. The fabric will shed, so consider this at the first washing. The shirt was in two packages and reached quite quickly. Everyone is very pleased