Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
I***r
Great suit, I like it
F***r
Synthetics as indicated in the description. On my height 162 cm long. Better fit girls 165-168 cm. At the waist 65 is normal, but on the hips 90 is a bit wide. It was necessary to take a smaller size. The model of trousers itself is beautiful. I’ll wear it.
T***a
I am very pleased with this package. It was also very well packaged
M***y
nothing is missing. quality optimal. arrived within terms.
Customer
Arrived on time. Nice material. Nice stitching
M***n
Don’t get size up
A***a
got recently, wasn’t disappointed
Customer
Funny looking
M***e
the material and overall quality of is nice, thanks!
T***a
I am very pleased with this package and it looks exactly like in the picture
M***w
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
I***r
I took beige and size S, my parameters are 88-67-92 height 158 cm. Delivery one month to Belarus. The suit is excellent, the material is true polyester, but does not shine through. Beautiful monochrome color. Blouse with long sleeves, at the bottom on an elastic band, behind it fastens on one button. Pants high fit, there are side pockets. Behind the waist is an elastic band. Good length, have small stock. Sits the suit chic, as I wanted. Free, comfortable, movement does not fetter. Looks stylish and neat, you can wear with shoes both on the heel and without. I recommend to buy.
G***r
Bought the pants that “matches” with the blouse, however the color it quite different from the top. If you look at it in daylight it shows, so be careful when you buy it in khaki, don’t know if it happens with the resto of the colors.
A***.
On the height of 175 cm, waist 72 cm, hips 96 cm, the widest part of the leg 55 cm-bought L. Sat perfectly, not great, pockets do not stick out. The waist behind is elastic. Pants perfectly model the figure. I bought more beige)))
E***h
Glad I could get online. The quality is as high as in any offline store, but that’s way more comfortable
I***e
Very good! I measure 1.60m
D***a
The color is exactly like in the picture, and not like in some reviews dark. Very pleased that at 60 kg m sat very decently, fairly freely
R***l
came quite fast. Love it!
C***y
Fast shipping. Good quality. Advise this store.
Н***о
Fast shipping. Good quality, the size m approached the dew 44-46 and the height of 164 is ideal.
S***a
Blouse sat down, as in the picture, freely, I really liked. Iron easy
M***e
Really glad they have it for sale. Met all my expectations!
O***r
I thought that pants will be more dense. Pants are thin. But anyway I like them, they looks good. Brown colour looks a little more pink than brown. On my size, waist 67 and hips 92 fits perfectly. Fast delivery. Highly recommend this store.
V***a
Before that, a year ago, I took the same store’s jeans only in a different color and on those were stitched arrows, Black now turned out to be without stitched arrows:
S***n
made a nice deal ordering this , can totally recommend
Customer
For the second time I order. The first was a beige suit size M. now i ordered only trousers of black color, size L. On the parameters from 74 and OB 94 sat very well.
R***r
I got a suit, trousers and a jacket. The village is ideal, in composition of course synthetics, but it does not crumple much. Purchase is satisfied, the description corresponds. Delivery to Kirov in three weeks.
R***t
met all my expectations. looks great!
Б***а
Took a suit, yakusto povnisteu zadvenen, Van unisalniy, ale for the winter is not a picnic-material on the island.
D***d
It was exactly what I ordered. thanks so much
F***c
Comfortable and an elastic band on the back! So a small weight gap and it comes easily!!
M***k
came very quickly, for two weeks. Thank You!!
8***r
At 48 the size of the village is perfect, the material is of good quality, I advise you to take it.
U***h
looks very nice
V***a
awesome love it