Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-21 Business days |
Canada, Europe |
10-21 Business days |
Australia, New Zealand |
10-21 Business days |
Asia |
10-21 Business days |
Central & South America |
14-30 Business days |
Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
S***z
I like it is exactly comfortable in the measurements
N***a
This product is great, fabric quality and finishes are remarkable. It is equal to description and photography. The size chart is correct. Reliable store, fully recommended.
Т***а
A good dress, I would even say one of the best that I had. The quality is excellent, about the size I can say how they measured themselves and see in the table, full compliance with the declared values.
O***v
Delivery exceeded all expectations! The dress itself is quality, the threads do not stick out! No foreign smell! Seller recommend!
P***s
It wasn’t what I expected, the fabric looks completely different
O***g
The dress is beautiful as in the picture.
В***а
The store quickly sent it, I recommend it and put 5 *
Customer
On height 170, waist short
K***r
Gentle, pleasant, feminine dress, size matches
U***r
Very nice dress, fits great!
V***r
The dress is excellent! I’m delighted!
M***s
очень красивое !! размерная сетка соответствует!! рекомендую!!
J***e
For the summer will be good, it should not be hot. Delivery fast
O***a
Like all the dresses from this store-amazing! On the Russian 46 size came perfectly. the material in black color of medium density, but stretches well, suitable for og even slightly more than 95 cm
S***a
thank you very much
L***t
amazing
D***w
Thanks friends! A beautiful dress! Thank you very much!
D***m
Very big and not the same cut
V***a
A beautiful dress, they wrote that the blue dress stretches well, this dress also stretches well. The fabric is artificial, so for the Israeli hot summer will not be very, if only closer to winter.
Customer
Beautiful perfect size
Customer
Very good quality
K***r
very nice items went to wrong address but I received call and I received it.
K***h
Fast delivery. I like the material which is soft and not transparent. Chat with and advise by store to which size suitable for my body measurements send to her. Thank you for seller for choosing the right size for me.