Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***s
Very beautiful dress, material, style, all the fun. Looks like the picture of the store. Height 175, weight 53, thin body, size S got good, dress not looks short length is somewhere in the middle of the thigh
C***r
I loved it, this is the most beautiful dress i ever had, the quality everything is way better thn expected
Q***n
Exactly as the pictures 🙂
R***r
The dress is very beautiful, the village is perfect. I picked up the size grid. On height 165 size S in length looks great! It’s amazing, but the dress is dense enough, it’s not cold in it. Rushechki on the shoulders really sometimes irritate the fall and flip on the inside 🙂 with a bra with straps, of course, it’s best to wear this dress. I’m happy with the purchase, I advise everyone! The goods came to Moscow in 4 days.
O***a
Good dress, no complaints. I thought that on my wide hips it would not work, but in the end it turned out that everything was fine I advise everyone
S***a
Seller Thank you! Sent quickly and put a gift My height is 170, in principle, not short, but you need to bend neatly The dress itself is magical! Fabric Lightweight Chest 2 size keeps well, more probably it will be worse to keep The sleeves lie a little strange, but it seems to me it was so tracked, on the shoulders will straighten out. To buy I recommend!
3***r
All as in the photo, on my sewn recently parameters with came up perfectly, hang EU Che 55, the parameters do not measure. Freely. But S. I do not advise you to take it. Nice fabric. Wash only in cold water. Before him it was a week and a half
Customer
Items come in time. The dress is chic look. The growth of 170 took Size M, not wrong. Length to the knee. No protruding thread, inside have lining, so that does not shine. The waist and shoulders elastic, therefore all stretches and adjustable. Read that someone in the shoulders, it falls, then I did not watch.
L***a
Super stretches. Excellent sits even on plump. Top
Z***m
Dress Super for your money! Easy and comfortable. On the growth of 168 S-Ka sat perfectly The only negative long delivery
Customer
Very gentle, light dress, sits on the figure perfectly. Shipping is super fast. Looks like in the photo of the store.
N***l
The size fits, the material is good, perfect.
S***d
Very beautiful dress, it came in a week.
Customer
One of the best purchases I’ve made on this site. I’m 5’3 and weigh about 110lbs, and size S fit me perfectly. I wasn’t sure if I would like top shirred part, but I love it.
K***a
It turned out to be a little longer than I thought, but still very beautiful
S***s
The fabric is slightly not pleasant, but generally bearable. Despite the absence of cups and the ability to walk with a bra, it is possible and without, does not shine through, everything holds
A***a
Nice dress!
D***s
Beautiful as in U photo
A***a
Perfect dress, all as in the photo. Exceeded all expectations. The live looks very gentle and spectacular
С***r
The dress is cute, beautiful
S***p
Chic dress, pleasant to the touch fabric. On height 162 size s sat well, while the material stretches. The only small minus is that the shoulders often turn out on the other side, you have to constantly correct.
R***s
The dress is super, it came exactly on the designated delivery day. You can put on your shoulders, but I like to take them down. I ordered the size M for height 169 cm, the size of the chest 1. it does not fall off, it sits perfectly
Z***o
the dress is one of my favorites in such a long time !! the waist part really makes you look snatched.
T***k
Order arrived very quickly. Amazing dress! Fabric body, never stick, sewn fine, thick rubber bands, do not fall, there are lining skirt dress translucent. The height is 175 cm size L, size fit perfectly, the village just above the knee. Seller recommend, excellent product 🙂
Customer
Very comfortable light dress, nice material, length and size correspond.
N***z
The dress is good, only the delivery came to another address and did not know for a long time where…
J***p
Exact to the description and arrived very quickly.
A***m
Good, the height of 169 size approached. The only negative-falls off the shoulders. Don’t know what to do with it yet
К***ф
On height 155 ordered size s. My thanks for the prompt delivery and a beautiful, light dress. Thanks to the dimensional grid from the manufacturer, I was not mistaken with the choice. Recommend!
Customer
Strings do not stick out, in St. Petersburg it came quickly, on the growth of 163 took M