Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
G***g
Cool set!
A***a
Very high quality!
Customer
Good and fast)
D***o
Buying the second time, very good
J***a
Just super: fast delivery, gentle packaging, the quality of the goods at altitude. Thank you!
S***s
Received in less than a month loved quality worth beautiful set am loving❤
Z***h
Great thing! thank you very much!
T***a
Good quality. Feels nice and good weight.
C***r
Delivered early, beautifully packaged, excellent quality, store is congratulations. Super recommend!
W***w
Product and promised. Spenas not possesses the briñ Lo
8***r
All came in excellent condition, in Nalchik delivered in 3 weeks, I’m happy. The dimensions correspond to the declared. Recommend.
Customer
Really perfect Top
A***n
was delivered very quickly and efficiently. Recommend!
S***n
my second order in this store 🙂 thanks for great service! is amazing!
L***a
perfectly made, no reason to worry
Customer
quality is perfect
S***d
Very happy
M***r
Perfect! Perfect! Very happy and just like what is described. I recommend.
M***w
I think it is a good price for . happy with the service!
O***o
The parcel arrived in a month. Beautiful spoons, but the noise is shallow, and the blades on the contrary, are too big in width. I hope they will last a long time.
E***n
Quality Super
V***a
The best thing about this item is its undeniably high quality
L***e
It’s really perfect!
A***a
Both shipment and quality are perfect. Exactly what I’ve been looking for.
A***y
gorgeous spoons
S***a
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
D***l
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
C***y
Awesome deal! It’s safe to say it’s the cheapest price for
M***e
Excellent store! fast shipping, great quality. Will order again 🙂
S***i
Very good. Quality nice. And sturdy.
S***v
Super-fast delivery. The quality is excellent 5 iz5. Thank you store.
Customer
Excellent
R***t
This store is awesome. you won’t find brand new anywhere else for such a modest price, I guess.
Customer
Fast Delivery Very good packaging spoons a little short but good quality
S***a
Thanks for free delivery and for good service.
D***e
Merci
M***a
Very beautiful.
O***s
Everything came in perfect condition, well and carefully packed. Thank you to store and Ali Express for shipping.
R***t
Just the best. Savings for are 100% worth it. The store is awesome
C***s
This was a really beneficial purchase. Thanks to the webstore owner!
K***n
Thanks to the store for offering on sale
G***s
I love these! Excellent quality, bought a similar thing from PC, and I actually like these better.
O***a
looks exactly how it described, good quality, will buy order from here again
A***r
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
O***r
good stuff, really happy with it
K***e
super nice item! my roommate is delighted with my new
M***p
Great, I’m delighted. It is a very nice set of 4 pieces that will replace all my other plastic utensils! Best for the kitchen, my stoves, for the environment, just maintain the wood (Sand + oil from time to time when it shows signs of wear so that they last for a long time). More environmentally friendly than silicone or plastic utensils. I love I recommend this store, they arrived well protected in plastic air bubble so have not been damaged during transportation. Arrived quite quickly too I waited only 2 weeks!
S***n
is so much more than i expected. a huge thanks!
Customer
Quality is super. Shipping fast. Recommend!
L***a
This purchase was more than successdul. Really satisfied with the
A***O
Fantástico
C***y
loved it
A***n
After a long search I can safely say it’s the best price for out of all the other options.
M***k
thank you! quality is good! I like it!
D***l
New is amazing! I’m so glad I managed to get it one of the first
M***w
Overall great product!
Customer
Good ones but thick
N***k
Thank you so much