Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***a
Excellent pepper, without complaints. Extra blades included
B***r
Product with great workmanship and meets its function. Congratulations to the TBM. Recommend
L***x
Good Product. One of the grinders arrived broken. Luckily spare ones were provided.
W***m
No reason to worry where to find online. This store is just the perfect place to get everything you need
L***a
i had to compare to some other offers before i got sure it’s the best option to get it quickly and safely
D***l
Looks like on picture. Thanks!
M***e
of good quality for such money
O***a
This webstore offers the best price for
A***a
product excellent. quality is good. Thank you very much store, recommend.
F***k
with a reasonable price. thanks!
A***n
such a great item for sale! it’s awesome to have an opportunity to get it online with a top customer service
A***r
Fast shipping, completely satisfied with the product. Advice to everybody!
F***k
it’s a good price for , so i will keep ordering from the store
S***n
met all my expectations. looks great!
Customer
Products were as described. I will fill them and take a good use of them.
M***w
Good item and fast shipping. Thank you so much!
T***r
Looks exactly like on the picture.
M***w
nicely made!
A***v
Excellent mill, it was necessary to buy 2 to a rise in price
E***h
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
A***r
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
D***d
discount is a good offer available in this webstore
A***n
I think it is a good price for . happy with the service!
R***l
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
B***y
It was exactly what I ordered. thanks so much
V***a
probably the best online – I mean, you often can’t even find anything of corresponding quality in offline stores
D***d
Thank you SO MUCH! For my more than modest budget, was exactly what I’ve been looking for!
R***o
Good product
F***e
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
F***a
Arrived ahead of time. Quality is satisfying. I recommend.
R***t
Thank you a lot! Absolutely 5 stars!!!
J***y
The store offers cheap online. Really glad I places an order
K***e
Really glad they have it for sale. Met all my expectations!
D***d
is cool. you won’t be disappointed!
P***u
Thank you. Very beautiful Mills .. And the bonus was present)))
M***w
I bought on sale, was delighted with the quality
O***r
I order not for the first time. Mills are good, I’m happy)
K***r
I’m loving it so far. Feels like great quality.
Customer
All is well
B***h
The item looks great. Fully corresponds to the description.