Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
D***k
was greatly satisfied with the order
S***a
Love the . Thank you very much!!
A***n
came very quickly, for two weeks. Thank You!!
W***m
Fast and perfect!
R***t
Happy with my new
L***a
Good product and fast delivery. Thank You very much! :)))
F***e
corresponds 100% to the description. thanks!
M***a
reviews show it’s a lovely item totally worth its price. I can surely confirm 🙂
T***r
This purchase was more than successdul. Really satisfied with the
H***y
Product is great, came very quickly. Recommend items and store!
W***m
It took me some time to compare with other similar offers, but now I’m completely sure I made a great deal.
D***l
Met all my expectations, thanks!
K***y
Thanks a lot!! All is OK!
A***a
It’s the best I’ve ever bought online
M***y
very satisfied with the product. i recommend
S***a
Fantastic!
E***v
Everything is fine! It came quickly. I take the second time, very convenient thing
T***s
probably one of the best deals i made. thanks to the store!
D***k
Thank You Very Much. Very cool. Color as the photo.
N***a
Everything arrived perfect, in good condition, well packed. Thank you very much.
M***w
totally fine
M***e
It’s super ! I really like it. Thank you!
K***y
product is just excellent, spacious and very comfy!
V***a
Glad I could get online. The quality is as high as in any offline store, but that’s way more comfortable
H***y
super cool ! just arrived
M***k
true elegance! I shopped for it for my roommate’s siblings imagining how enthusiastic they will be, and it entirely makes a delightful present. in point of fact it is even better than the picture. It is just fascinating and makes a super acquiring – the quality is high-class for the price. I will undoubtedly consider purchasing one in some time, and can doubtlessly recommend it to anyone.
A***e
really happy with the purchase and the store
C***s
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
S***n
Excellent store! fast shipping, great quality. Will order again 🙂
K***n
Resonably priced item with a nice quality. Check out the webstore!
F***a
up to my expectations. looks cool
O***a
so awesome! recommend this
M***w
Perfect! Everything was fine
Customer
All as in the description
A***r
Thanks to the seller! Now i don’t have to be worried where to buy online
A***a
got it for my cousin. no drawbacks noted!
R***l
it’s most likely the cheapest in an online store. happy with the order!
C***y
amazing , thank you!
K***n
it looks exactly like the picture and i know for sure my best friend will love it!
B***n
Best online is a generous offer. the webstore is lovely!
M***y
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
S***U
Fast shipping, it’s perfect. Thanks to the store. The colander is foldable, very practical and space saving
L***a
The goods came quickly. Quality is good. It is small for me, although took the size L
R***r
Convenient and compact thing, came to Moscow in 14 days.