Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
N***e
The goods are good, the grinding is adjustable. Corresponds to the description.
S***.
The quality is excellent compared to the price and deserves to buy
M***v
Corresponds to the description. Quality is good. Works without complaints. Comes with a brush and a cover. I recommend to buy.
E***n
Mill very good quality use for a week and have fun
V***r
Fast shipping meest Express. Packed reliably. The device is whole, even the box did not crumble. I bought 6 AAA batteries and immediately checked in work. Works properly, grinding is large, but it seems to be regulated. The thing is excellent, but I do not know how often I will have to change the batteries.
Customer
Everything is fine. Come whole. The box was just broken. It is a pity that batteries do not go in the kit. Tomorrow I will check whether and complement the feedback.
C***n
Bought as a gift for my dad – he loves it!
L***n
I am very satisfied with the purchase, I really liked that the pepper container is unscrewed separately. Previously, I used another one, where it was necessary to disassemble the mechanism completely in order to fill up a new portion. The tilt sensor works great.
A***a
Lightweight, prays well, the backlight is very convenient.
A***t
Automatic mill for peppercorns, different types. Fast, powerful, battery operated. Not flimsy. Looks expensive in the kitchen. Turns on when tilted, with backlight.
M***s
I really liked it, just started using it, everything is convenient and looks very stylish. I recommend – the price and I hope the quality is excellent. I recommend the store.
L***s
A great option for those who do not like to grind a bunch of spices and coarse salt for a salt shaker! Looks just gorgeous!
E***d
Excellent quality, grinds coarse salt and pepper with peas, excellent design, satisfied with the purchase, I recommend.
D***u
The mill is made in good quality. Works at the minimum inclination. I liked it very much. recommend. Another plus is that neither salt nor pepper will spill on the table, because the holes are obtained from above.
B***l
I took it as a gift, so far everything works! Looks decent. The grinding size changes, the backlight works. The container for spices is large, you will not need to refill often. You need 6 batteries, they are not included in the kit, I can’t say yet how many grindings they will last.
Y***v
Convenient-works.
Customer
nice
Customer
Everything works fine. It takes 6 AAA batteries to work.
Customer
Pretty and nicer flour scales, is not on the outside and inside the store is easy but this please do Okey
P***n
Done solidly. Plastic styled under the tree. Grinding is adjustable. Flaw-gap in жерновах, as well as that adjustment nut grinding fast spins itself thus making coarse grinding. Must it pull.
M***a
Packed perfectly, got it in a month. I recommend this store.
L***A
Cool thing, all the rules, I recommend
H***l
Seller sent the cargo very fast the product is really very nice thank you
H***m
I would like to thank the store for the great wrap to the item.
L***A
Quality excellent came for a month, courier to the doors, I’m delighted
Customer
Dellivery 20 days Looks very nice Not tested yet
W***a
Very good product, polished, enjoyed. Arrived in 20 days calendar and well packed.
E***o
As in the description. Recommend!
A***K
Thank you very much
H***o
Durable and luxurious.