Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
D***d
The shirt is very good for its money, soft, the color though a little darker live, but also beautiful. Approached the volume of the chest 110, weight 78 kg. The delivery was very fast, just over 10 days.
2***r
I really like the shirt. I saw her on a friend and decided to order myself. The fabric is soft, pleasant to the body. She sat exactly the same in size. Thank you!
Customer
Three weeks to Peter. Small, soft, pleasant corduroy, for a shirt is perfect. The drawback is small pockets. The overall impression is good. On my 50-52 size and height 174 and weight 80 maximum size 3XL approached perfectly. Seller recommend, thank you. A little high price.
O***n
Great shirt
R***l
Probably the cheapest available in online store
K***v
In Moscow for 13 days, sewn well, but the sleeves are short, of course, not very thick, and so everything is fine. At 180/88 sits well.
M***w
Great quality product! The communication with the store was very good, I recommend!!!
C***y
with a reasonable price. thanks!
D***n
Ordered in early August came in mid-December. Probably on the donkey from China were lucky.
M***k
When such a cheap is available online, it’s logical to buy it instantly. That’s what I did 🙂
S***n
amazing quality, will be ordering more! Thank you!
T***s
This is a really inexpensive , the store offers are great
C***a
Very good quality, I liked it. He arrived in less than 3 weeks. Recommended
K***n
Chic shirt! On height 168/66 perfectly approached XL. I recommend the goods and the store!
A***r
Perfect. I will buy more
M***e
is just like my pal wanted. thanks!
A***a
Nice product and quality, looks really amazing!
G***e
using this for a couple of days already. just as described!
F***r
The order was received, everything is fine, as in the photo .. the size is excellent, clearly on the grid, everything matches.
M***y
Thanks a lot!
Л***ч
high quality
J***a
in this store is a really good offer. i wasn’t disappointed.
Б***ч
5xl corresponds to Russian 56-58. Quality is decent, pleasant material, neat tailoring.
W***m
totally worth its money. recommend.
9***r
Twice I ordered these shirts in the same size, but in different colors. Tags and marking on buttons are different, but the quality of the material, tailoring and the model are all one in one, and quite worthy. There was no need to communicate with the store.
Customer
The shirt is good, the material is thin corduroy, looks good, sewn neatly. Per chest volume 100 cm and weight 80 kg XXL just right. Shipping fast. Thank you. Seller recommend.
T***r
everything’s up to standard
K***n
Got it in my mail this couple of hours ago. Super excited about giving it a try!
L***a
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
A***m
The shirt is excellent, soft and light. At a height of 172 and 75 kg approached (EUR XL). It was 2,5 weeks before Samara.
R***r
The shirt really liked, approached the size of 2HL corresponds, pleasant to the touch. A little color is not like on the site, even better. Thank you!
Л***ч
good quality. correct size
Customer
I’m ordering for the second time. Height 175. Weight 85 without belly. Ordered XXL
Customer
Came to latvia in 2 weeks, all as described
S***E
Very thin velour, on 3 shirts, one with a pocket lower than the other, one with a hole. Stay one in good condition. Size M corresponds to the European S
К***ч
Thank you, the size fits.
J***S
Delivery to the post office in Moscow-lightning, 13 days. Shirt 2XL took her husband with a height of 186 and a weight of 85 kg, he I have a slender, sporty physique. My husband came up, so-the dimensional grid corresponds! To the touch the material is thin, literally summer. The color corresponds to the photo. It’s funny that my shirt sat on me so that you can wear a wide belt))) I will take a Chase))
S***h
Item as described – Fabric is average – Good workmanship – Fast shipping
I***r
Delivery in 18 days. shirts are sewn well. size 3XL perfectly under my height 180 cm and weight 95 kg.
s***n
Very good. Excellent fit. This is the second colour of these ive bought. A bit darker than the picture wpuld have had me expect, but very nice none-the-less.
M***a
Despite the fact that the shirt is men’s, I took myself. Silhouette fitted, looks good. The fabric is soft, pleasant to the body. I turn my sleeves. Sewn neatly, no complaints. Thank you store.
N***r
nice fit. I’m a large in euro sizing and the 3xl fit me perfect