Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
s***r
Everything is great
Customer
Well received, fast shipping, quality is good as material and finishing, this this the fifth or sixth time i purchased from the same store.
J***r
It’s really great pants, of very good quality. Matches the picture. Really happy with linen purchase that I will take another.
S***n
thank you very much everything is great 👍
O***i
Excellent summer trousers. The fabric is quite dense. Good landing. Fully corresponds to the description. Recommend.
D***r
I like it because it’s long.
I***O
Fast shipping, good quality product, I do 180cm for 70kg size 33 is perfect as I like.
R***o
Very good material. It fits well and very comfortable.
В***в
Excellent trousers, easy and comfortable to wear, well sewn. Already took 3 pieces. different colors.
С***ч
Very good pants. my come up to my son. Wears with pleasure.
3***r
Perfect 170 cm 80 kilos XL
M***m
Très bonne qualité
A***k
I really don’t know where to begin, everything is just wonderful, the quality of the clothes is great. Everything including the color is matching the photos, the store is quick to reply and answer the messages, i placed the order on 23rd, received it today on 29th, this is just amazing, one week and i got what i got the package, as I explained the clothes matches the pictures, the quality is great, the colors are accurate, you just need to find your size and buy, nothing to worry about here, everything is just fabulous. Thank you very much to the seller, this is now on of my favorite shops.
Customer
super
Customer
These fit nice, I am 1.8m, 75 kg, 32 waist was perfect. Casual not dressy
M***d
The pants are very suitable. The fabric is comfortable. Thank you store.
T***n
Service and quality is outstanding and logistics fast the
3***r
Perfect recommend
R***s
Nice
S***s
I thing the size like 29 not 30 because I wear size 30 but to tight can’t wear thanks you
R***m
Great casual pants,fast shipping,high quality
U***r
I like it.
A***ч
Panties Super!✌I recommend the store. For such a price quality otpad. The seller helped to choose the size. Respect. Sent fast and delivery fast, ordered several goods.
A***t
Nice pants!
П***ч
Excellent pants. This is my second pair. The quality is excellent. For size 54, height 180 cm, I take size 36.
Ч***й
Thank you for the product, everything matches the specifications.
Ф***ч
The pants are good. Thanks to the seller, quality product.
C***l
Very good cut and fit. Comfy and stylish
Е***ч
everything is fine, the size fit, but I decided to take a size larger for the summer, height 187, weight 107, sports
Т***ч
Delivery to Volgograd in 8 days, good packaging, high-quality item, fit true to size (for height 175 and weight 70, size 32 fit IMPORTANTLY). I really want these trousers to worry without problems and losing quality of 2-3 washes, so that as a result of wearing them I can order more.
A***s
Good product, very good material very comfortable
U***r
I am 85 kg / 1.8 m / 106 chest / athletic build. I bought a size 34. After washing, I did not notice any shrinkage. The pants are light and fit well, just like the shirts. AIOPESON pants are quality garments.