Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
B***n
it looks so good! and the quality is outstanding. THANKS!!!
Customer
Excellent jaqueta.
A***v
Everything is super! Table, help! Height 176, weight 70 XL perfectly sat down!
W***e
Absolutely class goods, thank you for this cheap deal. This jacket could at us in Germany loose for € 80 or more sold. Very good the quality is really good processed, it is solid denim jacket please in two sizes bigger order as normal. I wear l but my tip order, at 1,81 m and 77 kg
K***o
Excellent material very good workmanship. Worth buying.
R***s
Okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
S***r
So happy today! Finally I received my order and am really satisfied for this item. The size is so perfect in me, its like they took my body measurement personally! And also it’s arrived earlier as I expected. The delivery date should be on 11th of December but iToday it’s only 30th of November. A Million THANKS to the SELLER and it’s really highly recommended this product. Wishing more business transactions..
R***r
The jacket is excellent. There are no questions about the size. It looks even better than expected!
Customer
Good dresses well👍
J***z
Hello. Excellent thank you
D***n
looks great, fits great.
S***n
I am satisfied. ^ ^ I need to buy it by birth.
L***a
Delivery within a month. I order the second time. The first jacket was short sleeves. But the older daughter approached. So I’m not upset. Ordered the following for a couple of sizes more. As per the table. Her sleeves were longer. It was in time. On height 182 and weight 86. The fabric is not very thin. Denser than the shirt .. Quality satisfied. I recommend both the product and the store.
I***N
On the growth of 180 and 93 kg sat normally only on a T-shirt, the jacket is cramped. The jacket is excellent!
A***n
Delivery fast (3 weeks). The quality is excellent. Cut a couple of threads and pockets were sewn, otherwise there are no complaints. The most important thing is to choose the right size. Advisers a lot, someone on the Russian 46 selects 3 XL then writes that the village is like a glove, although the photo shows that it hangs like a hanger. Someone at 52 Takes XL then complains that the hands in the sleeves are not included. My parameters: height 181 and weight 85 and I take 4XL, one in one Russian 50 size. I sat tight, but I like it so much. Shoulders in place. In general, as for me sewn. I don’t have a beer belly. And I do not wear a jacket for jeans, only a T-shirt. Photo for those who want to choose the size for themselves, not based on the comment without photos.
G***g
Very good quality arrives rather than expected