Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
M***a
Came fast and without charges. Here is 1,80cm, 84kg. The XXL was through fair, I liked.
L***l
Am satisfied with the blouse. Have 1,78 and 76kg, XXXL bought and was great
R***i
Shipped very fast and well packaged. Is not a coat for cold days but in cost and benefit very worthwhile. Approved.
P***a
Product quality. Size L served me perfectly, have 1,69 and weight 70kg. Is not a tracksuit for severe cold weather. Arrived in 2 weeks. Recommend this product.
A***n
Great quality for the price. Great fit and great finish. Quality fabric. Recommend! 1,78m 78kg, XXL.
Customer
Very good, a little tight on the size, but it’s my fault, I would recommend. 🥴
r***r
Very good cut. However i think i should have got the next size up. But no complaints.
Customer
This coat is exactly what I expected.
Customer
as described, socket size 4xl (2xl European) height 180cm weight 92kg. it’s fine but a 5xl can also be better.
Customer
Perfect fit although I have a beer belly, my normal shirt size is UK Large. height 178cm, shoulders 50cm, arm 60cm. There is 1 inside pocket and 3 outside, rest are fake. 95% cotton , decent quality but will see if size retains after a wash
M***z
Perfect 👍
Customer
ok
S***a
Good product, as described. Beautiful jacket.
Customer
Excellent quality. I recommend the seller to take one more day, but it’s very good. 🇩 🇴 🇩 🇴 🇩 🇴 🇩 🇴 🇩 🇴 🇩 🇴
Customer
Excellent jacket. Size as described.
E***z
Good enough quality in general, for a 1.75 cm 75 kg male L size was good but a bit on the tight side. I’m satisfied with this purchase.
J***k
Within 2 weeks delivered. Color is happy slightly darker than on their picture, it is really khaki. My height: 179 cm, 100 kg and a little belly. The jacket suits well but 5xl had also added it. All in all a excellent choice and a beautiful spring/summer jacket.
X***e
Like the order, only took a while to get to me.
V***a
Looks nice. Nothing special, except the low price.
E***l
Order arrived in exact condition
Customer
Very good and beautiful, caught in size XXL 1,65 height and am chubby 78 KL, was just a little tight, but returning to my weight 75 KL, she remained perfect!
F***r
Excellent product price, very resistant, seam finish good, very warm, have 1,78 weight 90kg, usually use shirt G, and was perfect
R***s
The size of the shape and small, weak but liked anyway
b***s
excellent seller fast delivery
B***r
The jacket is very beautiful, arrived early with the package intact. But I asked XL, height 1,76 and 70 kilos. Was a little tight. Will buy the larger size XXL, but this gives to peaceful use.
0***r
Well arrived it looks good gender I have tried it and it is perfect for me thank you very much seller
5***r
Article in accordance with the description. I really liked this jacket that I recommended another one in a different color. The material is on good bill. Just think about taking 2 sizes larger than yours. I am a size M so I took XL. Fast delivery, well packaged.
R***r
Shipping fast. Height 180, weight 80 og 113, ot100. She sat perfectly not in obtyag. The jacket looks good, better than in the photo, I liked the style.
C***6
I’m 186 tall. Weight 85 KLS of delight. The size became good. I ride a motorcycle. Protects well from the cold of SP/Zs. More or less finish, it has some lint. But for the price it’s good until… Stick in the Corinthians🇧🇷
Customer
Good
D***o
Good material. The military green is more clear than the photo. Ordered XXXL, have 1,80 cm, was a little big, but serves.
L***i
excellent spring jacket, incredible price
А***в
Wore a leather jacket XL, ordered this jacket XL came up perfectly, the collar high closes the neck, the fabric is good
R***h
ok
r***n
Good quality, bought size l is to small. Should have bought xl