Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
c***r
I was truly surprised by the high quality of this sweater. I will wear it often.
V***B
I am very happy with the purchase. Quality is very good and delivery was fast. I wear US size Large and I bought this 4xl. It fits me nicely because I work out and I have a decent amount of muscle If you are thin and normally wear US size Large, then I recommend getting 2xl or 3xl.
a***r
it was a bit bigger than recommended on the chart
K***e
Fast delivery and Item is good
B***r
“I am extremely satisfied with my recent purchase! The product quality is excellent and fully met my expectations. In addition, I must commend the seller for the excellent shopping experience. He was very attentive, helpful and answered all my doubts promptly. The delivery was extremely agile, reaching me before the scheduled deadline. I am very impressed with the professionalism and efficiency shown by all the staff involved. I will definitely recommend this seller and product to friends and family. Thank you very much for such a positive shopping experience!”
J***Y
Excellent Product
Customer
This is great I recommend you a lot the quality is very good!!! We loved
w***n
Hello, Received this morning. Generally almost good quality as I expected. But Sleeve width is a little tight and need to make it around 2 inches bigger ,if possible. closing by mock stitch to keep pocket closure is impressive and good. Thanks Min
A***a
nice and comfortable, ordered another…
a***r
awesome!
k***r
The jersey is awesome. fits perfectly. I am, 5 ft 5 tall, 55 kg. I always struggle to find a matching jersey, but this was perfect.
C***z
It looks better live, it’s warm, I like it very much
Customer
Good finish. I’m doing cm. Size xxl ok
E***e
Very good fabric, appealed inside. I have 1,65 and weight 70kg, I use Brazil, and the size of the purchase was very certain in the body. Is equivalent to a size p of Brazil. Who likes more loose pick up a larger number.
Customer
Runs big. Good fabric though.
Customer
Very good. Warming up well in a day with 11 degrees.
R***r
I liked it very much, it has quality, but the photo is wrong to show more elements not constant in the delivery
M***r
It is very beautiful and for the price it is of good quality, but the size was not correct, I will give it away and I will buy another one more boy, it is worth it
H***e
This is a great jersey. I have been wearing fleece for this sort of thing and they just look frumpy and too casual. I have got several compliments on how this looks. It is warm and comfortable and fits better than any fleece does. It goes well with dress shirts & dress trousers or a more casual t-shirt and chino. As others have reviewed. The side pockets have been stitched up accidentally as there is a complete pocket on each side so they can be unpicked to have working pockets.
V***s
According to the published and with the correct description. Shipping according to published. Good seller.
A***a
Very satisfied I asked for my husband and I make him perfect I asked for 4x because I read it is reduced and the plus size wear I fit him perfect
D***B
wonderful sweater. made very well. extremely warm really happy that I made this purchase. actually going to buy another one In a different color
L***N
Jumper received quickly. Color corresponding to the description. Lining in color. Comfortable and warm. I took L but I could have taken xl. I measure 1m85 for 70 kgs.
S***o
The coat looked great, it fell perfectly, it is quite warm, because here in my city it is cold now I am 100% satisfied thank you
U***r
love it
I***s
Really nicely made! It’s got some weight to it too! The flannel inside is awesome!
J***O
I did not see comments and bought… I’m blocking your pockets. A small knife makes a TNET bag .. The price of the price seems to be tight, but it’s the same as it increases when you wear it.
Customer
Very good price is just like the photo, good and very warm fabric, I was surprised, it arrived very fast you can buy without fear, in the photo the color is not clear but it is very black, not gray,…
I***e
Thank you, it fit you, it is perfect weight 52Kg. 1.73 stature I ordered another blue color for gift, I think it will be big, thank you😘
R***i
I arrive fast, it is tight elastic, it looks like it is warm. Recommended.
R***o
Nice cardigan. The tissue quality is OK. the sewing quality is acceptable excepted for the pockets that are sealed at delivery but with some patience they can be properly opened and become fully functional. The color is quite different than what is displayed on the picture’s site because it’s made of several color tiny patches so best would be to choose a plain color to get exactly what’s wished. The cut of the clothe is really OK and fits well. The size is quite small, I took a 2XL that matches a XL EURO standard. The clothe is hot and pleasant to wear. I definitely recommend.
F***s
Love this!
B***a
Product is quality. I bought X1 considering that I am 1,85 in height and 83kg.
O***a
Simply gorgeous
j***r
Excellent quality, very good purchase. I bought XL I 168cm and 67 Kg it fits me perfectly, I just hope that with the washes with enlarged the size. Let’s see
j***o
Arrived earlier than expected, and as seen in the photo
w***t
the best quality jumper I’ve ever had I always buy expensive stuff but this is better 😎
K***g
Good product very fluffy and comfortable
M***m
Arrived quickly. Corresponds to the description. The material is pleasant to the touch. The color corresponds to the photos. It is comfortable and slightly larger than expected, but good for garment tido.
K***n
Good
p***t
Perfect size, it is a good product, warm and pretty
R***s
Like the photo, thick fabric if it is not wool is close, the lining is like a warm soft. Size exactly as in the description. Just a problem, the pockets came sewn closed. Manufacturing error, but just take off the seam.
Z***m
It makes me chill guy
a***r
Nice jacket and keeps warm
E***z
Arrived in Puebla Mexico a single 8 days that is very fast. It is an exelent garment for the price you cannot order more and I am perfectly 1.68 and weight 70kg I really recommend it a lot
H***e
Very nice jacket, seems warm. Soft material. Only 6 days to Germany. I recommend this article. I’m 182cm and just under 80kg, XL fits perfectly!
G***n
Beautiful warm weft I still have problems with the size to identify order a size more but I still feel it tight I hope that with the use maybe it will suit a little better
T***a
Everything arrived perfect. It is very small and the size turned out great. Excellent Product
Customer
Except for what arrived in damaged economy packaging, then there are no complaints about this jersey. The material is good, the size is accurate. Tried it on, came up. I was glad that although the package was damaged, the goods remained intact.
a***A
very warm
Customer
Warm and look nice!
D***a
Yego on time is what I asked
a***r
thicker than I was expecting, a warm insulated sweater. Pockets are sewn shut initially so you have to rip them to use.
Customer
Very elegant, it is a bit narrowed I think to order two sizes of normal to choose the size, the rest very elegant and colorful of good quality if I recommend it
k***r
Looks great in person. Pocket ms will have a loose stitch in that you will have to just pop and open up