Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
t***n
looks good thanks
T***t
very happy with product perfect quality
V***a
The cat seemed to like it, although she does not like to clear out
Customer
Happy pet
R***r
great
S***z
El pedido llegó rápido y la entrega fue combinada. Tiene una malla detrás para que respire la mano. El guante es bastante ancho (me queda un poco grande) pero se puede ajustar. A mi gato le encantó ☺️
D***f
I arrived very fast still. Not. I try but I guess it works well
Z***a
The order has come, has not yet tried, but I think it will be good to comb. Recommend
Customer
Very good gloves, fast delivery
V***v
The goods came quickly, I already order a second such glove. My cats really like it. There is a mesh for ventilation, so that it was not hot hand. I did not communicate with the store, there was no need.
Customer
Product worked as intended i recommend it it worked well for my cat
L***s
Exactly as the image describes, I asked for two pairs of gloves to brush my minin @ s They’re very content with their gifts. For the price is OK the quality Medium quality concise
0***r
The glove is fire, the cat is tickling from it. When you comb the wool, so it is not pleasant, but a very effective thing) Thanks, I recommend to buy
C***g
perfect
C***s
It’s all you want and arrived very quickly, thank you!
R***r
Thank you so much! Got fast, works at 100%. the cat does not like, but I like
J***z
Good materials highly recommended
V***v
Fast delivery, it is necessary to often clean it, as it ceases to clear out the wool, but for such money the top
L***a
My cat liked it, it’s normal to comb
H***a
Excellent glove, very comfortable
2***r
Very suitable for getting the cat’s hair out… Very satisfied with this article. Thank you very much greetings🤝
Customer
I’m gonna need to get her hair out with a rake, but she’s beautiful. That yes the color in the sale photo is fuchsia but actually Lilac Wine, beautiful
j***a
The glove works perfectly brings a velcro closure to fit the wrist and not dance to you, The only paste that I would put on it is the part that is not made of plastic is a micro-perforated fabric and if you lose a lot of hair your pet sticks a lot of hair and then it is quite tedious to remove the hairs from that area, quite good rest
E***a
A good glove, the cat is not fluffy, but the scrape is thick, she does not like to comb very much. Wool from it everywhere, when ironing everything flies in different directions, here’s the result in the photo. Of course, if you comb every day will not be so much, but I’m happy. With the store did not communicate, Riscal in the total parcel in 23 days.
D***f
Product received in perfect condition. Fast shipping. Top. Still needs to be tested.
Customer
Works very well, the glove fabric is a bit delicate and the cat can break it with its claws.
О***я
Very davolin glove. Now you can safely squash the cat. Very fast delivery.
B***s
Has already arrived. As in the description. 10 days. Too fast
O***a
Comb my cat good. Glove electrifying, cat because of this starts to chew on my hand, but requires “continued Party”. There is either a hole or a design
C***z
A little small, big hands do not fit and my hand, which is small, is a little big so it is not so comfortable to brush the cat like this. The color varies quite a bit, they are more than a dark purple. Another detail is that the hair sticks a lot to the fabric part of the glove and it does not take off so easy, but the important thing is that my cat liked it.
A***v
The surface quality goods. Only shipping took almost 7 weeks, but due to recent events is OK. So that the store recommend.
S***o
Good product, arrived in 15 days to Mexico. I recommend it.👌🏼😃
M***p
I loved the truth worth it,
T***o
Delivery just over a month in Ussuriysk. Fully corresponds to the description. Well done. Wool collects well. But I think a fluffy animal will not go deep. Superficial collects on Hurray. I’m happy. Thank you store.
O***a
Already tried a cool garlic, thank you very much to the store! delivery is very fast!
T***r
All good arrived fast♥️♥️♥️
I***a
Went goods certainly more than a month, but cool stuff, ordered the mother in law, it has 2 dogs and cats)) will test)
J***a
Tal y como se describe, función bien y es cómodo de usar
m***r
The glove of the unfathom, the same as a friend, the cat for two hands of the vichikuvati
Customer
Small for an adult’s hand. The velcro stings on the arm. Need to prove it
Customer
Arrived on time,looking good!
M***n
Risked ordering. I came quickly. Almost weightless. Silicone pudyshki are sewn on the grid. Wool runs into the whole glove. I’m not sure I expected it. Let’s see.
M***r
es un poco más incómodo de lo que parece, pero cumple su función
Customer
Great goods! Cat kyfit, wool is removed well
5***r
An excellent option instead of puhoderki, took for a fluffy cat, but it came up for a short cat. In the photo, wool with short
V***s
Aún no lo he usado no sé si servirá pero es igual a la imagen.
E***o
Works great, my cat drops so much hair, now I can control it a little bit thanks to this. Arrived fast and well protected.